There’s no single “right” ratio for how many IT technicians a school district needs, and any source claiming otherwise is oversimplifying a genuinely complicated question. The more useful approach is to understand how staffing ratios…
IT Staffing for Schools and Districts: Ratios, Tools, and What Works at Scale
How to Build an Effective Service Catalog Workflow
Use the service catalog to simplify the experience for the requesting employee, build forms to collect and organize the data you need, and automate the service delivery process on the…
Five Samanage Customers on the Benefits of the Service Catalog
One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen…
4 Service Catalog Requests That Touch Multiple Departments
You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed…
Make Reporting a Part of Your IT Service Catalog
With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to…