esm

Many organizations that adopt enterprise service management don’t set out to build one. It starts as an IT service desk, and only later does someone in HR or Facilities ask why their department doesn’t have anything like it. That question is usually the clearest sign the platform is ready to expand. 

SolarWinds has been named in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025 report, included among only fifteen vendors evaluated globally. The report examines vision, capability, and execution across the growing ESM category.