Migrating to the cloud is smart but it’s not always easy. It can be a complicated process requiring a substantial investment of time and resources. Yet the benefits make the…
Eyes Wide Open: Visibility is Key to Cloud Migration
How Does AI Benefit the Tech World?
For some, artificial intelligence (AI) can be a scary technology. There are so many articles on the web about how AI will end up replacing X% of IT jobs by…
IT—More Than a Fancy Calculator: Moving From Cost Center to Business Value
It’s time to stop seeing IT as just a black hole to throw money towards and instead, give back to the business. Often, the lack of proper measurement and standardization…
Taking a Leap to the Cloud: Benefits to the Business and ITSM
According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of today’s…
it-sa in Germany – Recap
At the beginning of October, we attended it-sa for the second time. it-sa, which has been taking place in beautiful Nuremberg over the last ten years, has grown from a…
Biggest Takeaways from Service Management World 2019
Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding…
Private Cloud: I’m Not Quite Dead Yet
The reports of my death are greatly exaggerated—The On-Premises Data Center Mark Twain As I mentioned in my previous post, the hype cycle has the on-premises data center dead to…
7 Steps for Service Desk Automation in 2020
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
ITSM: The Tie That Binds
Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and…
How Mobile Is Transforming IT Service Management
A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations for…