When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that…
7 Considerations for Campus IT During the ’20-’21 School Year
Premier Support from SentryOne
SentryOne technical support has been something special since inception. Most support cases are straightforward with a quick turnaround. The other 20% of support cases require more attention. It is refreshing…
Mutual Respect in a Service-Oriented World
Think back to the last time you were in a restaurant and witnessed a patron treating a server rudely. Perhaps they yelled out, snapped their fingers, or loudly complained. You…
Keeping your teams and customers in the loop during downtime
Communication is key. This is true in all aspects of life, and it especially applies to managing critical incidents in your company. Managing communication effectively with your customers can ensure…
Celebrating IT Pro Day From a New Vantage Point
This year has been a real whirlwind, hasn’t it? On top of all the 2020 world craziness, I started a new job this year as a Head Geek at SolarWinds.…
Are Cloud Computing Engineers the Missing Link on Your Federal IT Team?
Cloud computing can be more complex than anticipated, particularly as agencies continue to move applications and operations into a cloud environment. Does your federal IT team have the in-house skills…
It Takes a Village to Fix a Spreadsheet
Ben Zoma said: “Who is wise? He who learns from every man, as it is said: ‘From all who taught me have I gained understanding’ (Psalms 119:99)” Pirkei Avot (The…
How to Get Up to Speed at a New Gig in IT
When IT professionals change jobs, it isn’t always a smooth and easy transition. Let’s say you worked somewhere else for a couple of years and got used to the environment…
No, You Still Don’t Need a Blockchain
A couple of years ago, I wrote about why you don’t need a blockchain. Blockchain is one long transaction log that always gets written to and is never backed up.…
An IT Pro’s Declassified School Success Guide
Class is almost in session, and this year will look very different than it did in years past. Depending on the state and district, school officials have decided to continue…