The recent cyberattacks against SolarWinds, other widely used technology providers, and our respective customers are examples of the ongoing challenges facing the software industry as a whole.
An Investigative Update of the Cyberattack
Diagnosing Database Performance Problems When You Aren’t a Database Administrator
Deep specialization of IT administrators is a luxury only the largest organizations can typically afford. Smaller organizations rely on IT administrators with a more generalist skill set because they are—by…
Self-Care Tips for IT Pros: Invest in Sleep (And a Good Chair)
As an IT pro, you are your most valuable asset. Obviously, if you aren’t taking care of yourself, how can you be expected to perform with typical sustained, easy awesomeness?…
3 Key Features Every Service Desk Needs
Modern enterprises must work to ensure their organization is focused on making employees feel heard and valued, and a key way to do this is through strong IT service management.…
Give Monitoring a Shot
If you hang out around a particular segment of the SolarWinds® crowd, you’re likely to hear the story of how monitoring helped one former Head Geek™ score front row tickets…
CostOps: The Overlooked Developer Responsibility
Developers are the kingmakers. Millions of decisions made by tens of thousands of developers are ultimately responsible for the triumph or tragedy of IT. Developers for commercial vendors, open-source projects,…
Un-Excuse-ing Upgrades
When we talk about upgrades here at SolarWinds, we spend a lot of time discussing the beneficial features, performance, and capabilities you can gain. That’s not by accident. The honest-to-goodness…
The Case for Cost Containment With Professional Services and Staff Augmentation
At the start of our enterprise cost containment series, Leon examined what cost containment is and why IT pros should care. Basically, you should care how your projects and work…
The IT Skills Gap—A Downside of Innovation
Innovation is widely accepted to be a great thing—think of all the new products, technologies, methodologies, services, etc. unveiled at any given time. At this point, you’re probably thinking, “This…
Security Starts With People, Unfortunately.
One of the findings of our investigations pointed to a compromised account as a possible cause of the cyberoperation. While I was reading the results, I thought, “That could have…