Over half of the world’s population are active on social media, with a typical user spending two hours and 25 minutes each day, equating to roughly one full waking day…
The Impact of Information Overload on Businesses Today
A Simplified Guide to OpenTelemetry
Digital services are increasingly built as a collection of components working in concert to deliver significant business functions. Understanding how these components of a system are working is crucial to…
Being a Technical Mentor for a Career, Not a Role
I’ve been in the SQL Server space for a long time—my entire career, in fact—but it doesn’t necessarily mean I’m great at what I do; it merely means I’ve seen…
How We Use the Customer Feedback Survey to Optimize Customer Experiences
As director of customer success, understanding and improving the customer experience is my main priority. In my years with SolarWinds, I’ve found the best way to do this is to…
ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users
Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly…
SolarWinds Certified as a “Great Place to Work” in the U.S. and Ireland!
We’re thrilled to announce our certification as a Great Place to Work by Great Place to Work in the U.S. and Ireland! SolarWinds has always been a great place to…
A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…
Top 7 Customer Service Skills Every Service Desk Team Should Have
Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify…
Can Shift Left Go Too Far? Why Testing in DevOps May Never Be the Same
Testing is commonly understood to be an essential and fundamental part of software development, but when and how to test is open to a wider variety of opinions. DevOps practitioners…
From Smokestack to Full-Stack: Observability and the Digitization of Manufacturing
The pandemic hit manufacturing hard, with the workforce, supply chains, and investment all taking heavy blows. The bounce-back has also been punishing on the sector, with severe global competition for…