/ Lauren Okruch

Lauren Okruch

Lauren Okruch
Lauren Okruch

Lauren Okruch

Lauren is a passionate Product Marketing Manager at SolarWinds, specializing in IT Service Management (ITSM). With a deep appreciation for the balance between structure and simplicity, Lauren focuses on creating solutions that reduce friction and improve efficiency. As an American living abroad, she brings a global perspective to her work and enjoys exploring the intersection of technology and human-centered resolutions.

The Latest Posts Featuring Lauren Okruch

Inside the Black Box: Bridging the Database Observability Gap
March 27, 2026
Database

Over the past 15 years, Agile and DevOps have accelerated application delivery, enabling faster, more reliable releases. Yet the database layer often remains a blind spot for observability and performance monitoring.

In this article, Kevin Kline shows why closing the database observability gap is critical to improving performance, efficiency, and resilience for DBAs, developers, and the businesses that depend on their data.

SolarWinds Service Desk System Requirements and Compatibility Matrix
When you shortlist an IT service management (ITSM) solution or tool, one of the first questions from your architects, security reviewers, and procurement team is predictable: “Will this work in our environment without…
How to Choose an ITSM Tool: What IT Teams Actually Need in 2026
If you are evaluating IT service management (ITSM) tools or platforms in 2026, you are not short on choices. Enterprise suites, no‑code tools, AI‑first newcomers, and focused help desk products all promise faster…
Why Web Help Desk 2026.2 Matters for Your Security and Operations Roadmap
For many organizations, the help desk is quietly one of the most critical applications in the environment. It touches user access, asset data, workflows, approvals, and often remote support. Yet…
Working Smarter in SolarWinds Web Help Desk: What the New Experience Changes for Your Day
SolarWinds® Web Help Desk (WHD™) has always been the place where you live your workday—queue open, coffee nearby, and a constant stream of tickets competing for attention. With the latest Web…
The New IT Pit Crew: 4 Roles Every AI‑First Service Desk Needs
In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by…
Your New ITSM Playbook: A Practical Path to Maturity
Most IT teams don’t struggle because they lack effort. They struggle because they lack a clear, realistic roadmap. Tickets keep coming in, new tools are added, and processes evolve organically rather than by design. Over time,…
IT Trends and Predictions for 2026 — SolarWinds TechPod 105
January 13, 2026
Networks
SolarWinds TechPod returns with its annual IT trends and predictions episode — and 2026 is all about Agentic AI. In this episode of SolarWinds TechPod, hosts Sean Sebring and Chrystal…
How We Tamed Operational Chaos at SolarWinds: An ITSM Story
December 18, 2025
IT Service Management

It’s late, a critical service is down, and the war room is in chaos. Engineers are digging through logs and deployment histories, asking the same question: “What changed?” This isn’t just a hypothetical nightmare; it’s a scenario our engineers at SolarWinds knew we had to solve for ourselves.

SolarWinds Named in The Forrester Wave™: Enterprise Service Management
November 19, 2025
News

SolarWinds has been named in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025 report, included among only fifteen vendors evaluated globally. The report examines vision, capability, and execution across the growing ESM category.

How To Handle Customer Complaints: ITSM Best Practices

We’ll look at ways to turn frustration into trust through effective complaint handling.

12