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employee satisfaction

Defining Employee Engagement: The ITSM Way
October 14, 2019
Liz Beavers
You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils…
The Changing ITSM Landscape: Focusing on Employee Satisfaction
February 5, 2019
Liz Beavers
Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.