If you are evaluating IT service management (ITSM) tools or platforms in 2026, you are not short on choices. Enterprise suites, no‑code tools, AI‑first newcomers, and focused help desk products all promise faster…
How to Choose an ITSM Tool: What IT Teams Actually Need in 2026
SolarWinds Database Portfolio Product Update – May 2026
In this post, Eoin Keenan breaks down the SolarWinds Database Portfolio May 2026 Product Update and explains what the latest product release means for database teams.
Why Web Help Desk 2026.2 Matters for Your Security and Operations Roadmap
For many organizations, the help desk is quietly one of the most critical applications in the environment. It touches user access, asset data, workflows, approvals, and often remote support. Yet…
Working Smarter in SolarWinds Web Help Desk: What the New Experience Changes for Your Day
SolarWinds® Web Help Desk (WHD™) has always been the place where you live your workday—queue open, coffee nearby, and a constant stream of tickets competing for attention. With the latest Web…
The New IT Pit Crew: 4 Roles Every AI‑First Service Desk Needs
In our 2025 State of ITSM Report, we showed that generative AI is no longer a science experiment; it is a measurable efficiency engine. Teams using GenAI cut resolution time by…
Your New ITSM Playbook: A Practical Path to Maturity
Most IT teams don’t struggle because they lack effort. They struggle because they lack a clear, realistic roadmap. Tickets keep coming in, new tools are added, and processes evolve organically rather than by design. Over time,…
Inside the Conversation: What We’re Hearing at SolarWinds World Tour
Our 2026 World Tour is well underway, and I’ve had the opportunity to attend events in London, Phoenix, and Atlanta to spend time with customers, partners, and peers who are navigating this dramatic moment in IT. My…
Eliminate Guesswork in MySQL Tuning with DPA Table Tuning Advisor
In this article, Owen Murphy explains how Table Tuning Advisor in SolarWinds™ Database Performance Analyzer helps reduce guesswork in MySQL tuning.
Open Source LLMs vs Open Weight LLMs vs Proprietary LLMs
If you’re anything like me, you’ve heard of Meta. You’re also at least vaguely aware of Meta’s Frontier LLM called “” “Llama” which Meta markets as “open source” but for…
LLMs and AI Chatbots and Agentic Agents (Oh my!)
Hi there, this is the first of a few posts trying to help folks who are trying to understand a little more about AI so that some of the jargon…