Samanage moves up six spots on G2 Crowd's top software companies in 2019.
Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019
5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
How To Improve ITSM Metrics With a Millennial Workforce and Gen Z
In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…
Three Ways to Become Data-Centric
The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole does not consume…
How Consumerization is Changing IT Support Models
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…
2019: The Year of Meshing Around and Creating Chaos
It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been…
The Evolution of ITIL
Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right…
Why Your Infrastructure Sucks For Automation
Having convinced myself in previous posts that my automation projects will never be finished and that I will forever be supporting 101 different device connection paradigms, I thought that in…
ITSM And Digital Transformation – Understanding Digital Transformation
For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is…
Three SIEM Must-Haves
Many businesses need to increase their security game. You can put all the preventive measures in place that you want—like patching, antivirus, mail protection, and firewalls—yet threats can still slip…