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A recent argument on Twitter (“What?!” I can hear you exclaim, “People disagree on Twitter? This cannot be true!”) highlighted for me just how persistent people can be in holding…

With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.

There is no getting away from it: the word “cloud” is a buzzword in the IT industry. and it’s growing in meaning constantly.

Databases are confusing! Not only are they complicated bits of software, but database jargon is really complicated. Part of this comes from the number of words with multiple meanings: depending…

Would you travel on an airplane if the flight crew were “flying blind?” What does it mean to be “flying blind?” Freedictionary.com defines it as “to do something based on…

Public clouds provide enormous scale and elasticity. Combined with a consumption-based model and instant deployment methodologies, they provide a platform that is extremely agile and avoids locking of precious capital.…

Over the coming weeks, I will be writing a series of posts on my varied experiences with hybrid IT. These experiences come from working on countless projects over the last…

The trouble with troubleshooting? When it’s the No. 1 activity on which tech professionals spend their time, there’s little of it left for development and innovation. As business and technology…

You’ll find no shortage of blog posts and thought pieces about how cloud computing has forever changed the IT landscape. The topic is usually addressed in an “adapt or die” argument: cloud is coming for your on-prem applications, and without applications in your data center, there’s no need for IT operations.

Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.