/ Summer Jowett

Summer Jowett

Summer Jowett
Director, Customer Success

Summer Jowett

Summer Jowett focuses on our customer experience, services, and digital success programs. Summer built her career working with customers in the financial, technology, and communications industries. Over the last twenty years, Summer has demonstrated her passion for improving customer experience and helping customers succeed. Because of her attention to detail, customer experience skills, and empathy for the customer, Summer is a leader in customer relations and key to the SolarWinds customer success team.

The Latest Posts Featuring Summer Jowett

Inside the Black Box: Bridging the Database Observability Gap
March 27, 2026
Database

Over the past 15 years, Agile and DevOps have accelerated application delivery, enabling faster, more reliable releases. Yet the database layer often remains a blind spot for observability and performance monitoring.

In this article, Kevin Kline shows why closing the database observability gap is critical to improving performance, efficiency, and resilience for DBAs, developers, and the businesses that depend on their data.

How We Use the Customer Feedback Survey to Optimize Customer Experiences
November 23, 2022
Customer Stories
As director of customer success, understanding and improving the customer experience is my main priority. In my years with SolarWinds, I’ve found the best way to do this is to…