Digital services are increasingly built as a collection of components working in concert to deliver significant business functions. Understanding how these components of a system are working is crucial to…
Dan Sullivan
Dan Sullivan
The Latest Posts Featuring Dan Sullivan
What to Know Before Becoming an Application Engineer
This article was updated on August 28th 2024 Application engineers, sometimes called software development engineers, play a crucial role in bridging customer needs and the efforts of application development teams.…
A Simplified Guide to OpenTelemetry
Top 7 Customer Service Skills Every Service Desk Team Should Have
Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify…
Can Shift Left Go Too Far? Why Testing in DevOps May Never Be the Same
Testing is commonly understood to be an essential and fundamental part of software development, but when and how to test is open to a wider variety of opinions. DevOps practitioners…
What is AIOps? The Importance of Artificial Intelligence for IT Operations
Modern IT environments are so complex, dynamic, and expansive that humans alone cannot effectively manage and maintain them. As a developer and operator, I have had to deal with failed…