Simplify Remote Administration and Systems Troubleshooting

Are remote workforce and distributed teams making remote administration complex?

Simple, secure, and self-hosted remote administration using Dameware Remote Support


Multi-platform support

Image of active remote sessions to end user computers

Multi-platform support

Dameware Remote Support lets you quickly establish remote sessions to Windows, Mac OS X, and Linux computers.It also allows you to wake up sleeping servers and reboot powered-off computers using Intel vPro with AMT, Wake-on-LAN, and KVM support.

Dameware Mini Remote Control (MRC) lets you to share desktops, chat with end-users, capture screenshots, and initiate remote connections via MRC, RDP, and VNC protocols. With built-in mobile app support, you can connect to remote computers from Android and iOS mobile devices and tablets without any additional cost.

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Built-in system tools

Display of remote Windows Administration and AD management

Built-in system tools

Dameware Remote Support allows you to easily troubleshoot computers without initiating full remote control sessions. It offers built-in system tools and TCP utilities to perform numerous remote Windows administration tasks, including:

  • Start/stop services and processes, edit registries, and view and clear event logs
  • Run network diagnostics
  • Access system properties, configuration, and installed software
  • Manage multiple Active Directory objects and domains
  • Move files and reformat disk drives
  • Run custom scripts with system tools and more
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Secure remote access over the Internet

View of DRS Smart Card

Secure remote access over the Internet

By deploying Dameware Remote Support in centralized mode, you can provide remote support to end-users anywhere, anytime. It allows you to securely access attended/unattended computers over the Internet and troubleshoot them easily.

Dameware uses AES 256, 3DES/Triple DES, RC4, and FIPS 140-2 encryption algorithms to secure remote session attributes. It also offers two-level authentication to strengthen security in remote desktop connections. It uses smart card logon and a PIN to authenticate technicians, canceling the need for a third-party card reader or middleware.

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Integration with help desk software

View of remote administration for web help desk

Integration with help desk software

Dameware integration with SolarWinds Web Help Desk allows you to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting helps you:

  • Reduce the time it takes to resolve help desk tickets
  • Simplify help desk operations and issue resolution from a single console
  • Save session details, add screenshots, and create an audit trail for help desk requests
  • Monitor help desk performance and SLA fulfilment to improve customer satisfaction
  • Utilize parent-child ticketing relationships to expedite troubleshooting
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"We use Dameware to remotely support global end-user computers. Our user base is accustomed to receiving hassle free support... and often ask IT to remote in to see their issue. "
James Mauck
IT Leader
Power Products, LLC

Simple and affordable remote administration tool

Dameware Remote Support

  • 有时,了解 IT 问题的根源涉及到来源问题。

  • IT 问题没有限制,那么为什么仅对网络上的计算机保留解决 IT 问题的能力呢?

  • IT 管理员的面板上已装有足够多的工具,无需上门排除 IT 故障。

起始价格 $370 没有月费,可连接到无限数量的终端设备