Monitor and Troubleshoot Cisco VoIP Call Quality

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You can troubleshoot VoIP call quality by

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Search and filter CDRs and CMRs

Search and filter CDRs and CMRs

When alerted to poor call quality by either an alert or a user complaint, you can easily search and filter your call detail records (CDRs) and call management records (CMRs) to isolate the affected call. Search criteria includes Call Origination and Destination (phone number, IP address, region, gateway/endpoint), Call Manager, Call Time, Call Status, and Call Quality. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting.

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View VoIP call details and more

View VoIP call details and more

Once you have isolated the affected call, you can view specific call details, including VoIP call signaling, call path details, and the corresponding IP SLA operation. In this example, jitter and latency for the call are high and correlate with HOP 1 of the SLA operation path. Call paths are correlated to an IP SLA operation path where you can view RTT and monitor jitter and latency. By clicking on the IP address of HOP 1, you will be presented with IP SLA operation details to begin troubleshooting potential network issues.

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View your VoIP gateway details

View your VoIP gateway details

The VoIP PRI gateway view provides VoIP gateway and performance details, including PRI trunk and channel utilization, distribution of VoIP and data, and a list of the top 10 quality issues through a designated gateway, allowing you to see exactly how your VoIP capacity is being used and identify potential issues before they affect users.

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View SIP trunk details and call activity

View SIP trunk details and call activity

The VoIP SIP gateway view provides detailed information, including up/down status of the SIP trunk, and the ability to track audio and video call activity.

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Correlate call and network performance metrics to troubleshoot SIP calls with PerfStack

Correlate call and network performance metrics to troubleshoot SIP calls with PerfStack

Identify the root cause of SIP call failures by correlating SIP trunk availability and activity, VoIP call performance metrics, and corresponding network performance metrics (including CPU and memory utilization) using the PerfStack dashboard. By correlating performance metrics on a common timeline, you can identify the root cause on your network or determine if you need to contact your SIP provider.

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Correlate to network device performance

Correlate to network device performance

When integrated with SolarWinds® Network Performance Monitor (NPM), you can view additional detailed performance metrics, including interface status, utilization, and latency, and response time of the IP SLA source device for further troubleshooting.

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Proactive VoIP and WAN performance monitoring and troubleshooting

VoIP and Network Quality Manager

  • Real-time WAN monitoring and alerting of site-to-site WAN performance.

  • Use CDR Analysis to quickly pinpoint VoIP performance problems.

  • Powerful VoIP monitoring tools help you see the big picture of how a call transits your network.

Starts at $1,615
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