Troubleshoot Cisco VoIP Call Quality

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By troubleshooting VoIP call quality, you can:

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Search and filter CDRs and CMRs

Search and filter CDRs and CMRs

When alerted to poor call quality by either an alert or a user complaint, you can easily search and filter your call detail records (CDRs) and call management records (CMRs) to isolate the affected call. Search criteria includes Call Origination and Destination (phone number, IP address, region, gateway/endpoint), Call Manager, Call Time, Call Status, and Call Quality. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting.

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View VoIP call details and more

View VoIP call details and more

Once you have isolated the affected call, you can view the specific call details including the VoIP Call Signaling, the Call Path Details and the corresponding IP SLA Operation. In the example below, jitter and latency for the call are both high and correlate with HOP 1 of the SLA Operation path. By clicking on the IP address of HOP 1, you will be presented with IP SLA operation details to begin troubleshooting potential network issues.

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Correlate with an IP SLA operation

VNQM-Monitor-WAN-Performance

Correlate with an IP SLA operation

Call paths are correlated to an IP SLA operation path where you can view RTT, jitter, and latency. You can then correlate call issues with WAN performance to an IP SLA operation for advanced troubleshooting.

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View your VoIP gateway details

View your VoIP gateway details

The VoIP Gateway View provides VoIP gateway and performance details, including PRI trunk and channel utilization, distribution of VoIP and data, and a list of the top 10 quality issues through a designated gateway, so you can see exactly how your VoIP capacity is being used and identify potential issues before they impact users.

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Correlate to Network Device Performance

Correlate to Network Device Performance

When integrated with SolarWinds® Network Performance Monitor (NPM), you can view detailed performance metrics such as CPU and memory utilization, interface status and utilization, latency, and response time of the IP SLA source device for further troubleshooting.

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VoIP & Network Quality Manager

VoIP and Network Quality Manager

  • Real-time WAN monitoring and alerting of site-to-site WAN performance.

  • Use CDR Analysis to quickly pinpoint VoIP performance problems.

  • Know when VoIP and WAN services are nearing peak capacity.

Starts at $1,615
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