Scan your network for a complete inventory of all of your IT assets and manage them.
With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
SolarWinds Service Desk will help you follow ITIL best practices with escalation of incidents built into the service desk, so a ticket can quickly move to a potential problem, or be associated to an upcoming change or release.
Give your employees complete transparency into the status of their tickets and requests. Through the SolarWinds Service Desk employee service portal (or email), your employees can comment on their tickets and participate in the resolution by completing approvals and tasks associated to their requests.
Streamline ticket routing by building the rules in your SolarWinds Service Desk that get tickets and requests to the right individuals and teams quickly. This removes ticket routing bottlenecks, resolving tickets and requests faster.
Fully customize your SolarWinds Service Desk knowledge base with step-by-step articles and tutorials that include images, videos, and links. This smart tech can empower both your employees to resolve tickets on their own or giving your IT pros quick articles to send out at the click of a button.
Fully integrated IT asset management capabilities allow you to capture over 200 data points and continually monitor your computer and server inventory within the SolarWinds Service Desk, and gain a consolidated view on what is loaded on the devices, who owns them, and where they are located.
SolarWinds Discovery integrates with Service Desk and gives IT pros a complete and accurate picture of their software and hardware infrastructure. These insights allow you to proactively address potential risks to IT services availability.
"Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is."
“SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together.”
“(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process.”