Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software

Starts at $695 per tech

No monthly fees, support unlimited end-users

Key Features

  • Features Overview
  • Automate ticketing management
  • Centralize your knowledge management
  • Meet your SLAs
  • Relational ticket association to simplify project and task management
  • Native integration with Active Directory and LDAP
  • Measure customer satisfaction
  • Integrate with 3rd-party tools for IT asset management
  • Automated email-to-ticket conversion
  • Maintain your asset inventory
  • Control change management
  • Employ robust reporting and monitoring
  • FIPS 140-2 compatibility and security
  • Features Overview

    Simplify service management with unified ticketing, asset, knowledge, and change management.

  • Automate ticketing management

    Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.

    Automate service request management through ticket creation, assignment, routing, and escalation.

  • Centralize your knowledge management

    Don’t waste time responding to repetitive, run-of-the-mill questions.

    Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

  • Meet your SLAs

    Breaching your SLA could spell disaster for your business.

    Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows.

  • Relational ticket association to simplify project and task management

    Issues involving multiple tickets should be managed in lockstep to avoid chaos.

    Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.

  • Native integration with Active Directory and LDAP

    Your service management software holds a wealth of information. Don’t let it get into the wrong hands.

    Automatically discover and add client information to Web Help Desk from AD and LDAP servers.

  • Measure customer satisfaction

    Good end-user support means staying on top of customer satisfaction and how your team performs.

    Configure automated feedback surveys for end-users upon completion of service request.

  • Integrate with 3rd-party tools for IT asset management

    The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up?

    Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS.

    https://play.vidyard.com/SV3ocZvhKEiTdd72cesJGD.jpg
  • Automated email-to-ticket conversion

    Manually generating tickets takes time away from the real problem at hand - resolving end-user issues.

    Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets.

    https://play.vidyard.com/q8DGm57AYhYRzx56eJBbEt.jpg
  • Maintain your asset inventory

    Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.

    Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

  • Control change management

    Checks and balances makes service management feasible.

    Regulate and manage change requests through automated approval workflows and panel voting options.

  • Employ robust reporting and monitoring

    Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.

    Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

  • FIPS 140-2 compatibility and security

    Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity.

    Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.

    https://play.vidyard.com/LxjB8MonwtxPz3EHFnH5FQ.jpg
Next Feature:
See More Features +
See Less Features -

Key Features

Features Overview Simplify service management with unified ticketing, asset, knowledge, and change management.
Automate ticketing management
Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error. Automate service request management through ticket creation, assignment, routing, and escalation.
Close Feature
Centralize your knowledge management
Don’t waste time responding to repetitive, run-of-the-mill questions. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
Close Feature
Meet your SLAs
Breaching your SLA could spell disaster for your business. Set up “SLA breach approaching” notifications and date-specific SLA reminder alerts. Customize escalation and de-escalation workflows.
Close Feature
Relational ticket association to simplify project and task management
Issues involving multiple tickets should be managed in lockstep to avoid chaos. Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type.
Close Feature
Native integration with Active Directory and LDAP
Your service management software holds a wealth of information. Don’t let it get into the wrong hands. Automatically discover and add client information to Web Help Desk from AD and LDAP servers.
Close Feature
Measure customer satisfaction
Good end-user support means staying on top of customer satisfaction and how your team performs. Configure automated feedback surveys for end-users upon completion of service request.
Close Feature
Integrate with 3rd-party tools for IT asset management
The hardware, software, and other IT assets supporting your business are ever expanding. How will you keep up? Employ out-of-the-box integration with JAMF Casper Suite, Absolute Manage, Microsoft SCCM, and SMS. https://play.vidyard.com/SV3ocZvhKEiTdd72cesJGD.jpg
Close Feature
Automated email-to-ticket conversion
Manually generating tickets takes time away from the real problem at hand - resolving end-user issues. Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets. https://play.vidyard.com/q8DGm57AYhYRzx56eJBbEt.jpg
Close Feature
Maintain your asset inventory
Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows. Simplify IT asset management with built-in asset discovery, inventory management, and reporting.
Close Feature
Control change management
Checks and balances makes service management feasible. Regulate and manage change requests through automated approval workflows and panel voting options.
Close Feature
Employ robust reporting and monitoring
Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements. Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Close Feature
FIPS 140-2 compatibility and security
Depending on the industry you serve, the data and systems service organizations you interact with can vary in terms of their sensitivity. Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections. https://play.vidyard.com/LxjB8MonwtxPz3EHFnH5FQ.jpg
Close Feature

Web Help Desk is an industry favorite. Hands down.

FAQ: Questions, meet answers.

  • How is Web Help Desk deployed?
  • How is Web Help Desk priced?
  • Is maintenance included with purchase?
  • Do you offer technical support?
See More See Less
  • How is Web Help Desk deployed?

    Web Help Desk is deployed on-premises or in the cloud.

    On-premises or Cloud Edition, choose whichever deployment model suits your business needs.

  • How is Web Help Desk priced?

    Affordable, tiered pricing for perpetual licenses.

    Web Help Desk is priced per seat or "named user” and is based on a tiered structure starting at $695 for 1-5 named users. Unlike other service management solutions, this is not a monthly cost, you own the product in perpetuity with option of renewing maintenance for each new year of ownership after the initial purchase.

  • Is maintenance included with purchase?

    Maintenance is included and free for one year.

    SolarWinds-licensed products include a year of free maintenance from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.

  • Do you offer technical support?

    In-house tech support is only a call or click away.

    We offer excellent, in-house technical support from professionals whose goal is to help solve your problems in one phone call. Beyond this, THWACK, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk users.

Next Question:

FAQ: Questions, meet answers.)

How is Web Help Desk deployed?
Web Help Desk is deployed on-premises or in the cloud. On-premises or Cloud Edition, choose whichever deployment model suits your business needs.
Close FAQ
How is Web Help Desk priced?
Affordable, tiered pricing for perpetual licenses. Web Help Desk is priced per seat or "named user” and is based on a tiered structure starting at $695 for 1-5 named users. Unlike other service management solutions, this is not a monthly cost, you own the product in perpetuity with option of renewing maintenance for each new year of ownership after the initial purchase.
Close FAQ
Is maintenance included with purchase?
Maintenance is included and free for one year. SolarWinds-licensed products include a year of free maintenance from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.
Close FAQ
Close FAQ
Do you offer technical support?
In-house tech support is only a call or click away. We offer excellent, in-house technical support from professionals whose goal is to help solve your problems in one phone call. Beyond this, THWACK, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk users.
Close FAQ
Close FAQ
See More See Less
SolarWinds is trusted by 250,000 customers in 170 countries

Try It Out for 14 Days

Fully functional, free trial DOWNLOAD FREE TRIAL EMAIL LINK TO FREE TRIAL
Давайте это обсудим.
Свяжитесь с нашей командой. В любое время.
866.530.8100
Получить расчет Купить сейчас

Select a license

Choose a license for Web Help Desk Starts at $695

Web Help Desk is licensed by the number of helpdesk technicians that will be using the software.

{{STATIC CONTENT}}

{{CAPTION_TITLE}}

{{CAPTION_CONTENT}}

{{TITLE}}