SolarWinds® Web Help Desk® software’s DNA is rooted in education. The software was initially designed to provide a solution for an educational institution. At the time, the founder worked for a K-12 school district and was actively seeking an IT help desk product that could address his specific needs. These included three key factors: affordability, ease of use, and security. In his search, he found that the products available to him were too difficult to use, tough to set up, or not budget friendly. Software as a service products (SaaS) were not an option, as the organization would have to pay recurring monthly costs year after year. This presented a problem for a school with a limited IT budget, as these costs translated to repurchasing the product every year. So what did he do? He decided to build his own help desk software. The software was so well received by colleagues, he decided to start selling it to other schools, creating Web Help Desk. SolarWinds Web Help Desk continues to provide thousands of customers in the educational space with a help desk solution that is affordable, easy to use, and can be managed across departments. Watch this video on Web Help Desk software and how it can help solve the specific challenges faced by education organizations of all sizes.
You’ll learn how Web Help Desk was designed to:
- Resolve IT service desk issues
- Manage facilities requests
- Simplify asset management
- Track inventory
- Provide reporting