Reducing Response Time with Web Help Desk Integration

Web Help Desk directly integrates with SolarWinds network management and server monitoring tools, enabling you to automatically convert network and server node failure, device/ interface performance and configuration issues, and critical application faults directly into help desk tickets. This video showcases how the integration of Web Help Desk with SolarWinds Newtwork Performance Monitor (NPM), Network Configuration Manager (NCM), and Server & Application Monitor (SAM) allows you to:

• View and use Web Help Desk from NPM, NCM, and SAM web consoles.
• Create a link to Web Help Desk from network, server, or application node details view.
• Create Web Help Desk tickets automatically for alerts and node issues detected in NPM, NCM, and SAM.
• Configure Web Help Desk ticket assignment and routing, based on SolarWinds custom node prop.
• Have traceability for tickets and create historical documentation.