Higher Education institutions face many unique challenges when it comes to IT support. Support staff—oftentimes students—may change from year to year, or even semester to semester. The same certainly applies to those on the receiving end of support – the end-users. How do these organizations handle multiple transitions? Much of this relies in their choice of help desk software. Senior HDI Support Analyst Roy Atkinson and SolarWinds Senior Engineer, Alex Carroll, discuss the critical role support software plays in higher education IT support and demonstrate how SolarWinds® Web Help Desk® software can answer questions such as:
Is the software easy to learn and use?
Can staff and end-users share and access knowledge easily?
Is the solution itself easy to manage?
Does the software have the capabilities my education institution needs?
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
The result? IT management products that are effective, accessible, and easy to use.