Resources
How to Use the Parent-Child Feature in Web Help Desk
Publish Date: 5/5/2015
Duration: 4:36
Product(s) featured in this video:
With the help of flexible and customizable Parent-Child relationships for tickets, Web Help Desk simplifies management of recurring tasks such as employee onboarding or termination, and IT projects such as new infrastructure setup or migration. You can manually link service requests to a parent ticket and manage them easily. Or, automate creation of child tickets along when a parent ticket is created. You can also propagate notes and attachments from parent to child tickets, and vice versa.
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