Resources
How to Use the Parent-Child Feature in Web Help Desk
Publish Date: 5/5/2015
Duration: 4:36
Product(s) featured in this video:
With the help of flexible and customizable Parent-Child relationships for tickets, Web Help Desk simplifies management of recurring tasks such as employee onboarding or termination, and IT projects such as new infrastructure setup or migration. You can manually link service requests to a parent ticket and manage them easily. Or, automate creation of child tickets along when a parent ticket is created. You can also propagate notes and attachments from parent to child tickets, and vice versa.
More like this
Dameware Remote Support and Mini Remote Control Guided ...
Dameware Remote Support 11.0 includes the Dameware Central Server and... more
Introduction to Web Help Desk
Is your current help desk solution cumbersome and time consuming? Watch this short video to learn how SolarWinds'... more
IT Superhero: Sysadmin to the Rescue
For System Administrator Appreciation Day 2014, SolarWinds pays tribute to... moreWe’re Geekbuilt.®
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
The result? IT management products that are effective, accessible, and easy to use.
