Samanage has built artificial intelligence for the service desk to help make service delivery more accessible and more efficient. Artificial intelligence in the service desk can help in a number of ways, including:
Suggested categories and subcategories to ensure requesters submit accurate data, driving automations on the back end.
Suggested solutions for service agents, connecting them to knowledge articles in one click, and allowing them to attach and resolve faster than ever.
Suggested solutions for requesters, connecting them appropriate knowledge articles right from the search bar or even their ticket window.
Suggested service catalog items for requesters, helping them find the appropriate forms to drive faster service delivery.
Watch this demo on Samanage artificial intelligence to see the possibilities of working with a smarter service management solution. You’ll see how these smart capabilities work, what they’re used for, and how it will save your organization time in service delivery.
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
The result? IT management products that are effective, accessible, and easy to use.