If you’ve been keeping up with innovations in the IT world, you know by now why you should adopt IT service management (ITSM) software within your organization. With a robust set of features, including a service catalog, self-service portal, knowledge base, incident, problem, and change management, the offerings of a strong ITSM solution clearly beat using email and spreadsheets to manage your IT department. An ITIL-ready solution will help your organization in a number of ways:
Deliver faster resolutions to regular IT tickets
Scale service management across your organization
Automate workflows for IT and beyond
Minimize the negative impact of outages caused by changes
Streamline the release of technology upgrades
Measure the results of service delivery to promote continuous service improvement
Not sure where to start your search? Download our infographic to see the roadmap to a happy marriage with your ITSM solution.
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
The result? IT management products that are effective, accessible, and easy to use.