Samanage is now SolarWinds® Service Desk.
Unitra METS Group is a vibrant, dynamic and professional group of companies with an established capability to achieve qualititative and quantitative success in the distribution of Fast Moving Consumer Goods across the United Arab Emirates. In 2005, the company became one of the fastest growing Red Bull distributors in the Middle East, Africa and Asia, reaching a leading market status for Red Bull and attaining a ranking of the 4th per capita consumption market for Red Bull globally.
Unitra Mets distributes to 13,000 grocery outlets, 7,000 hotels/restaurants and coffee shops, 330 convenience stores and over 300 retail outlets.
Unitra has a mission of operational excellence across this large and complex infrastructure. This mission requires the IT department to manage and track the company’s IT assets and services to align with the ISO 9001:2008 quality assurance and with ITIL .
“Maintaining our leadership position requires the use of advanced technology such as mobile devices in the field, advanced route management technology and a state-of-the-art vehicle tracking system. This is a large and complex environment. Managing our IT services and providing excellent service to our users is core to our success,” said Mousavi. “We needed a solution that was easy to deploy, required minimal customization and did not come with a steep learning curve.”
“I looked at many solutions from different vendors. I was concerned that none of them would meet all of our functional requirements and satisfy our easy-to-use, quick-to-deploy demand,” said Mousavi. “Then I found Samanage via a Google search. It was quickly evident that SAManage provided exactly what we were looking for. Within 30 days we had installed and configured the system using the Samanage automated deployment tool and Google Apps integration.”
Today, all of the Unitra’s assets, services, and incidents are managed by Samanage. The ISO and ITIL standards and processes have been addressed and the IT team has much better control of the services they deliver and the assets that they manage. The Google Apps integration makes day-to-day use of the solution seamless.
“We are getting real business benefits from Samanage,” said Mousavi. “It has helped the IT department to play its part in the attainment of operational excellence across the organization. I would definitely recommend Samanage.”