Samanage is now SolarWinds® Service Desk.
As a cloud-based vendor, FilesAnywhere is a business is totally dependent on its technology. Every employee requires constant access to a number of different applications and the performance of each application is critical to the company’s overall success. Support of the users and management of hardware and software is crucial.
“There is no room for error when you are responsible for the data of over 10,000 customers,” said Bob Childress, Technology Infrastructure Manager (who is also known as a Jack of All Trades). “I needed a service that would help my team manage all of the servers, PCs, and Macs, plus all of the software and vendor contracts. Quick implementation and ease-of-use were two of the leading criteria in my search for the best solution.”
Childress found Samanage in the Google Apps Marketplace and signed up for a free trial.
“I immediately liked what I saw, particularly the Google Apps integration,” said Childress. “It didn’t take much time at all for me to load computers into the system, add contracts and get the service desk set up. The support from Samanage was very good and I was impressed with the fact that they listened and were quickly able to address my needs, even if this meant adding new features. The benefits of SaaS were evident in the speed in which enhancements were made available.”
Today, all of the assets at FilesAnywhere are managed and software license compliance is fully under control. The system also alerts the service desk when any of the computers are potentially at risk due to issues, such as missing anti-virus, existence of undesirable software, etc. Through Samanage, FilesAnywhere has implemented a service catalog for workflows and approvals. The FilesAnywhere CEO is pleased with the added visibility that Samanage has brought to the IT auditing process.
“Overall, this was a good decision for FilesAnywhere. I love my ‘Jack of all Trades’ title at FilesAnywhere,” said Childress. “And, Samanage helps me live up to the title and avoid heading in the direction of the notorious ‘Master of None.’”