Samanage is now SolarWinds® Service Desk.
Thomas Publishing learned the value of cloud hosting early on, and looked to move as many processes as possible to the cloud. Maintaining in-house data centers was proving to be difficult and expensive. Furthermore, the company’s asset tracking used a collection of apps that were not compatible with each other. The company wanted a comprehensive, cloud-based solution.
Before switching to Samanage, the company used TrackIT, Oracle Financials, and various spreadsheets, but found the incompatibility problematic. They also needed to stay on top of data security, implement QR codes, and have a solution that was integrated into a help desk solution.
Samanage answered Thomas Publishing’s needs. It is cloud-based, with great IT asset management capabilities, including QR code support. What’s more, Samanage was found to be competitively priced with no extra charge for non-PC assets.
Thomas Publishing found Samanage to be easy to install and easy to use. They also found the product documentation to be informative and helpful. Because it is cloud-based, the company did not have to worry about maintaining the software or servers on-site and was able to implement Samanage throughout the company easily.
Samanage fit in perfectly with Thomas Publishing’s transition to cloud-based services and away from on-site data center storage.
The company particularly liked being able to perform asset verification with a QR code scanner, a process that can take asset management from being a time-intensive chore riddled with inaccuracy to a quick, convenient, accurate process.
Thomas Publishing was also pleased at the customer support they received from Samanage, “Support has always responded pleasantly and quickly.” And, they did not have to contact customer support often. “In most cases documentation was so good we did not require human support.”
Samanage gave Thomas Publishing the tools they needed to stay up-to-the-minute. It also allowed them to take care of industrial buyers and sellers more efficiently while keeping track of company assets faster using Samanage’s IT asset management capabilities and QR code scanning.