Samanage is now SolarWinds® Service Desk.
The company’s IT department is tasked with supporting not only employees, but also clients that connect to the company’s systems for viewing their investment accounts. With the substantial business growth experienced by 10X Investments, the IT department has had to step up its capabilities by supporting more users, providing more services, and sustaining a growing volume of system use.
Over the years, 10X Investments’ IT department made use of a number of IT asset management applications. While most of these tools were able to collect the basic data related to the hardware and software installed, they all fell short on providing the IT department with the analysis required to turn this data into actionable information.
10X Investments turned to Samanage to provide enhanced IT asset management capabilities while at the same time simplifying the IT environment. “With an on-demand, secure service such as Samanage, there is no concern over all the usual IT issues such as hardware, software, capacity, performance… and no need to worry about service, implementation, maintenance,” says Katz.
With no need for any hardware or software installation, getting the Samanage solution up and running for 10X Investments was a quick and painless process. “It literally took us less than a day,” notes Katz.
Once in service, Samanage places no burden on the company’s IT infrastructure or resources, and data is being collected un-noticed from a user perspective. “Samanage is a zero impact service, practically seamless,”explains Katz. “And, unlike most tools I have come across in the past, Samanage does more than merely collecting the data.”
Katz quickly found that Samanage translates the data into meaningful information and highlights risk areas such as machines with no antivirus installed, disks reaching their capacity thresholds, and license compliance issues, to name just a few. “Summary reports reflect areas that actually matter and the benefit of having the audit results stored securely off-site, this service delivers real and tangible value,” adds Katz.
More than four years, Katz is still satisfied with his decision to move to Samanage. 10X gets value out of the Samanage solution every day.