Help Desk Integration with IT Operations Management

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IT operations management (ITOM) is critical to your IT infrastructure. It includes tools to help manage provisioning, capacity, performance, and availability within the computing, networking, and application environment. Integrating ITOM tools into your help desk system helps unify IT management and support by allowing streamlined ticket creation and assignment. This helps expedite network, server, and application performance issue resolution and end-user support.

Help desk integration with network and systems management software

Help desk integration with network and systems management software

Help desk integration with network management software allows you to convert network alerts, such as performance issues, faults, failures, and configuration changes into help desk tickets. Integrating application performance management with server monitoring allows the same thing. ITOM tools notify network and systems admins of infrastructure issues and automate help desk ticket creation, which allows technicians to resolve issues faster.

Web Help Desk integration with SolarWinds IT operations management tools

The integration of Web Help Desk with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM), and Server & Application Monitor (SAM) allows you to:

  • View and use Web Help Desk from NPM, NCM, and SAM web consoles
  • Create a link to Web Help Desk from network, server, or application node details view
  • Create Web Help Desk tickets automatically for alerts and node issues detected in SolarWinds NPM, NCM, and SAM
  • Configure Web Help Desk ticket assignment and routing, based on SolarWinds custom node properties
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Help desk integration with remote support software

Help desk integration with remote support software

For IT pros involved in end-user support and systems administration, being able to remotely connect to and troubleshoot servers and workstations is a great time saver. Troubleshooting and resolving support tickets from one help desk console makes the whole process that much easier and faster.

Web Help Desk integration with Dameware Remote Support

Integrating Web Help Desk with Dameware Remote Support allows IT admins and help desk technicians to launch a remote session from the service request or the IT asset inventory in Web Help Desk. Initiate a remote connection in just one click, and use Dameware to perform remote troubleshooting and support.

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Highly customizable, web-based IT help desk

Web Help Desk

  • Gerenciar manualmente as solicitações de serviço sem um software de emissão de tíquetes para central de ajuda pode ser um processo tedioso e sujeito a erros.

  • Não perca tempo respondendo a perguntas frequentes e repetitivas.

  • Violar seu SLA pode ser desastroso para a sua empresa.

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