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Products Included In This Licensed Bundle:

Key Features

  • Features Overview
  • Features Overview

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Key Features

Features Overview

FAQ: Questions, meet answers.

  • Why add Dameware Remote Support to Web Help Desk?
  • Why add Web Help Desk to Dameware Remote Support?
  • Is maintenance included with purchase?
  • Do you offer training?
  • Do you offer technical support?
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  • Why add Dameware Remote Support to Web Help Desk?

    Combined, the two enhance help desk and tech admin efficiency.

    In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.

    https://play.vidyard.com/FcHwmzPHgYqJy5A5rXjLxX.jpg
  • Why add Web Help Desk to Dameware Remote Support?

    The two work together to help you quickly identify and resolve issues.

    Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.

    https://play.vidyard.com/UpTDitub1cLVsFCTfD1UBF.jpg
  • Is maintenance included with purchase?

    Maintenance is free for one year.

    SolarWinds licensed products include a year of free maintenance, starting from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.

  • Do you offer training?

    Absolutely! We’re here to help.

    Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.

  • Do you offer technical support?

    In-house tech support is only a call or click away.

    We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.

Next Question:

FAQ: Questions, meet answers.)

Why add Dameware Remote Support to Web Help Desk?
Combined, the two enhance help desk and tech admin efficiency. In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory. https://play.vidyard.com/FcHwmzPHgYqJy5A5rXjLxX.jpg
Close FAQ
Why add Web Help Desk to Dameware Remote Support?
The two work together to help you quickly identify and resolve issues. Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations. https://play.vidyard.com/UpTDitub1cLVsFCTfD1UBF.jpg
Close FAQ
Is maintenance included with purchase?
Maintenance is free for one year. SolarWinds licensed products include a year of free maintenance, starting from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.
Close FAQ
Do you offer training?
Absolutely! We’re here to help. Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.
Close FAQ
Do you offer technical support?
In-house tech support is only a call or click away. We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.
Close FAQ
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