What’s New in Web Help Desk
NEW in v12.6!
Increased functionality across key features
In-Ticket Checklist
Helps ensure you have consistency across your processes by adding an ad hoc or standing checklist to help desk tickets. IT Technicians can have a clear understanding of the order of tasks that need to be completed before completing a ticket.
Request Type Archive
Archives request types that have been decommissioned, while maintaining historical data that may need to be referenced or accessed for auditing reports.
Client Ticket Reporting
Allows visibility into ticket generation by individual user, helping you identify end users who submit a high volume of help desk tickets.
Learn More About v12.6
Visit the SolarWinds Customer Portal, download the latest version of Web Help Desk, and follow the setup wizard. Learn more by reviewing the upgrade guide.
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Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
The result? IT management products that are effective, accessible, and easy to use.
