Product Maintenance Features and Renewals Information

SolarWinds licensed products include one year of maintenance from the date of purchase. Annual maintenance provides tremendous ongoing value at a small fraction of the list price. We recommend that you renew your product maintenance prior to the expiration date to ensure that you will continue to have access to product updates, technical support, and much more.

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It Pays to Keep Your Maintenance Active

Active maintenance provides you with access to:

  • A steady stream of product updates—new features, bug fixes, and even major enhancements—for example, see what’s new with NPM
  • Award-winning 24x7x365 SolarWinds technical support
  • Unlimited access to SolarWinds Academy instructor-led product training
  • Additional “customer-only” product components that extend functionality
  • Beta and release candidate program participation to help shape future product direction
  • Invitations to special customer events with product managers, development leads and SolarWinds Head Geeks

SolarWinds keeps renewals simple, fair, and very affordable.

Your IT environment is constantly changing—new devices, new challenges—and our frequent updates and free training help you stay on top of it. Renewing maintenance is far less expensive than purchasing a new license after your maintenance has expired.


Synchronize Maintenance Renewal Dates for Multiple Products

Have you purchased more than one SolarWinds product? Tracking multiple renewal dates can be a hassle but now you can simplify the renewal process by synchronizing, or “co-terming”, all of your SolarWinds renewal dates. Co-terming enables you to select a single renewal date for all products. It’s a quick process that makes it easy to keep your SolarWinds products up-to-date.

If you’ve licensed more than one product and would like to co-term, simply log in to your SolarWinds customer portal to get started building your co-term quote today

Visit SolarWinds Customer Portal

Create your own Budget Quote Online

Our online Renewals Quote Generator allows you to calculate and plan your budget for future renewals. Log in to your SolarWinds Customer Portal today to access our Calculate Renewal Costs calculator and email a PDF estimate directly to your Finance Team.


Renewal Purchase Options

There are three easy ways to renew:

 Renew Through a Reseller

If you previously purchased maintenance through a reseller, please contact them directly to renew.

Find a Reseller

 Online Renewal

Log in to your SolarWinds Customer Portal and select “Renew your Maintenance.” Then, click on the “Renew” buttons for each product you would like to renew. It’s that easy!

Visit SolarWinds Customer Portal

 Email Renewal

You can forward your company purchase order directly to the Renewals Team.

Contact the Maintenance Renewals Team

Need to talk? Call us:

North America

+1-866-530-8100
+1-512-682-9300

Europe, the Middle East, and Africa

+353 21 5002900

Asia Pacific

+61 2 8412 4900


Need Help?

Contact us at renewals@solarwinds.com and we will gladly walk through the renewal order process.

View Current Training Classes and Register Today

SolarWinds Academy

Check the Class Calendar

SolarWinds offers free, instructor-led classes to help you get the most out of your investment. To see our full schedule, please visit the SolarWinds Customer Portal and click on “Education & Training” then “Virtual Classrooms.”

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