Fully Automated IT Help Desk Solution
with Web Help Desk
Fully functional for 30 days
Cumbersome help desk management
Manually managing help desk operations, including ticket routing, assigning tasks, and asset-mapping, consumes too much time.
Error-prone, manual asset tracking
Using spreadsheets and clipboards to manually discover and manage your IT assets is neither efficient nor cost-effective.
Slow ticket resolution and support
When help desk techs spend 80% of their time on ticket management tasks and 20% on ticket resolution, customer support suffers.
Web Help Desk automates IT help desk and asset management operations
-
Automated ticket routing and management
Automate help desk activities, including ticket creation and assignment, to reduce manual efforts.
-
Centralized IT asset discovery and management
Automatically track and manage your hardware and software assets from a single Web console.
-
Accelerated remote support and troubleshooting
Integration with DameWare® Remote Support and SolarWinds tools accelerates troubleshooting.
-
Simplified self-service and change management
Automated processes for managing change requests and FAQs improve your customer satisfaction index.
-
Automated ticket routing and management
Web Help Desk helps you save a ton of time and manual effort by automating ticketing management activities, including ticket creation, assignment, and escalation. You can easily configure multiple tiers and groups of IT staff and create ticket assignment workflows. A Web-based dashboard allows end-users to submit service requests easily, and offers self-service options. Key ITSM features include:
- Email-to-ticket conversion
- AD® and LDAP authentication
- Auto ticket routing
- Parent/child ticket mapping
- Assignment load balancing
- Billing, reporting, and more
-
Centralized IT asset discovery and management
Web Help Desk offers centralized and automated IT asset and inventory management to help you keep track of the hardware and software assets in your IT infrastructure. You can discover all the IT assets in your network by scheduling auto-asset discovery, and obtain asset information, including host name, model, serial number, logged-in user, hard drive, and installed software. You can also track asset purchase orders, set up asset warranty expiration alerts, and integrate Web Help Desk with popular IT Asset Discovery Solutions to map asset data with service tickets. -
Accelerated remote support and troubleshooting
Web Help Desk offers built-in integration with DameWare Remote Support to help you launch remote sessions directly from the help desk tickets and IT asset inventory. You can leverage this integration to:
- Accelerate help desk service delivery
- Remotely troubleshoot and resolve issues faster
- Reduce operational costs
- Eliminate in-person support
- Improve customer satisfaction
-
Simplified self-service and change management
Web Help Desk eliminates redundancy in help desk operations through built-in knowledge base and change management. Using the knowledge base, you can create FAQ articles and build an internal knowledge repository for IT technicians to consolidate and share content.
Web Help Desk integrates IT ticketing and change management to let you manage change requests through automated approval workflows. Based on your needs, you can customize change approval workflows that vary from single approval to multiple approvals, set up reminders for pending approvals, and more.
Web Help Desk is very user-friendly on both the technician and administrative side, and the customers have a clean and elegant interface."
Cm Ware
IT Manager at National Aeronautics and Space Administration (NASA)
Simplified IT Help Desk and Asset Management
Web Help Desk Starts at $695
- Streamline help desk ticketing from service request to resolution
- Automatically discover and manage assets and asset information
- Improve customer satisfaction by offering self-service tips through knowledge management