Manually managing help desk operations, including ticket routing, assigning tasks, and asset-mapping, consumes too much time.
Using spreadsheets and clipboards to manually discover and manage your IT assets is neither efficient nor cost-effective.
When help desk techs spend 80% of their time on ticket management tasks and 20% on ticket resolution, customer support suffers.
Automate help desk activities, including ticket creation and assignment, to reduce manual efforts.
Automatically track and manage your hardware and software assets from a single Web console.
Integration with DameWare® Remote Support and SolarWinds tools accelerates troubleshooting.
Automated processes for managing change requests and FAQs improve your customer satisfaction index.
IT Manager at National Aeronautics and Space Administration (NASA)
Call us at 866.530.8100
Email us at Sales@SolarWinds.com