Automate ticket assignment, routing, and escalation to the right technician at the right time.
Link associated issues in parent-child relationships for improved ticket organization, tracking, and reference.
Comprehensive reporting engine helps measure key performance metrics and customer satisfaction factors at a glance.
Built-in integration with SolarWinds tools helps you directly convert network and server node failures into tickets.
Web Help Desk allows you to automate key help desk ticketing management tasks, including ticket assignment, routing, and escalation. It helps you save time and manual efforts, and improves your help desk productivity. Web Help Desk enables you to:
Web Help Desk lets you link unlimited incident tickets (children) to a single problem ticket (parent) for better organization and quick reference. Closing the problem ticket automatically closes the corresponding incident tickets, and sends out appropriate notifications. You can also associate end-users and assets to incident and problem tickets to see a running history of all service requests for a given asset or end-user.
This parent-child ticketing feature enables you to manage tickets from multiple departments and various hierarchies more efficiently.
IT Manager at Carmike Cinemas, Inc
Call us at 866.530.8100
Email us at Sales@SolarWinds.com