Product Maintenance Renewals
SolarWinds licensed products include a year of maintenance from the date of purchase. Annual maintenance provides tremendous ongoing value at a small fraction of the list price. We recommend that you renew your product maintenance prior to the expiration date to ensure that you will continue to have access to product updates, technical support and much more.
It Pays to Keep Your Maintenance Active!
Active maintenance provides you with access to:
- A steady stream of product updates (new features, bug fixes and even major enhancements!) See what’s new.
- Acclaimed 24x7 SolarWinds technical support Free Virtual Classroom instructor-led training
- Additional “customer-only” product components that extend functionality
- Ability to shape future product direction with beta program participation
- Invitations to special customer events with product managers, development leads and our Head Geeks
With some software companies, the cost of maintenance is calculated based on the number of users and can cost more than the original license! SolarWinds keeps maintenance simple, fair, and very affordable. But allowing your maintenance to expire can be a costly mistake. Your IT environment is constantly changing – new devices, new challenges – and our frequent updates and free training helps you stay on top of it. Renewing maintenance is far less expensive than purchasing a new license after your maintenance has expired.
Synchronize Maintenance Renewal Dates for Multiple Products
Have you purchased more than one SolarWinds product? Tracking multiple maintenance renewal dates can be a hassle. Now you can dramatically simplify the maintenance renewal process by synchronizing, or “co-terming”, all of your SolarWinds maintenance expirations. Co-terming enables you to select a single maintenance renewal date for all products - regardless of when you purchased each product. It's a quick process that makes it easy to keep your SolarWinds products up-to-date!
If you’ve licensed more than one product and would like to co-term, simply log into your SolarWinds customer portal to get started building your co-term quote today.
Create your own Budget Quote Online
Our online Budget Calculator allows you to calculate and plan your budget for future renewals. Log into your SolarWinds Customer Portal today to access our Budget Calculator and email a PDF estimate directly to your Finance Team.
Renewal Purchase Options
There are three easy ways to renew: through your SolarWinds reseller, via your online portal, or via email.
Renew Through a Reseller
If you previously purchased maintenance through a reseller, please contact them directly to renew.
Log in to your SolarWinds customer portal and select “Renew your Maintenance.” From there, click on the "Renew" buttons for each product you would like to renew. It's just that easy!
You can forward your Company Purchase Order directly to the team at firstname.lastname@example.org.
View Current Training Classes and Register Today!
SolarWinds offers free, instructor-led classes to help you get the most out of your investment. Customers with any product on active maintenance are free to take classes on any product – even if they do not own that product. To see our full schedule, please visit the Customer Portal and click on “Support” then “Virtual Classrooms.”