Product Maintenance Renewals
SolarWinds licensed products, excluding Switch Port Mapper, include a year of maintenance from the date of purchase. Annual maintenance provides tremendous ongoing value at a small fraction of the list price. We recommend that you renew your product maintenance prior to the expiration date to ensure that you will continue to have access to product updates, technical support and much more.
Switch Port Mapper license includes installation support via our support website
(http://www.solarwinds.com/support/ticket/supportticket.aspx) for 90 days from date of purchase.
It Pays to Keep Your Maintenance Active!
Active maintenance provides you with access to:
- A steady stream of product updates (new features, bug fixes and even major enhancements!)
- Acclaimed SolarWinds technical support (Phone and Email)
- Additional “customer-only” product components that extend functionality
- Ability to shape future product direction with beta program participation
- Invitations to special customer events with product managers, development leads and our Head Geek
With some software companies, the cost of maintenance is calculated based on the number of users and can cost more than the original license! SolarWinds keeps maintenance simple, fair, and very affordable. But allowing your maintenance to expire can be a costly mistake. Your IT environment is constantly changing – new devices, new challenges – and our frequent updates help you stay on top of it. Renewing maintenance is far less expensive than purchasing a new license after your maintenance has expired.
Synchronize Maintenance Renewal Dates for Multiple Products
Have you purchased more than one SolarWinds product? Tracking multiple maintenance renewal dates can be a hassle. Now you can dramatically simplify the maintenance renewal process by synchronizing, or “co-terming”, all of your SolarWinds maintenance expirations. Co-terming enables you to select a single maintenance renewal date for all products - regardless of when you purchased each product. It's a quick process that makes it easy to keep your SolarWinds products up-to-date!
If you’ve licensed more than one product, contact the SolarWinds Maintenance Team at firstname.lastname@example.org to get a quote on co-terming.
Renewal Purchase Options
If your renewal expiration date is fast approaching, there are three easy ways to renew: online, via email or through your SolarWinds reseller.
Log in to the SolarWinds customer portal and select “Renew your Maintenance”. From there, click on the "Renew" buttons for each product you would like to renew. It's just that easy!
Contact us at email@example.com and we will gladly walk you through the renewal order process.
Renew Through a Reseller
If you previously purchased maintenance through a reseller, please contact them directly to renew.
Mark Your Calendar and Don’t Forget to Renew!
You don’t want to miss out on all the valuable benefits. Active maintenance delivers access to “customer only” product components, beta program participation, technical support, and most importantly, a steady stream of product releases that include new features and enhancements requested by our community.
It pays to keep your SolarWinds product maintenance active!