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SolarWinds Customer Support » We're Here to Help

SolarWinds Maintenance and Support delivers the resources you need to achieve long-term success with our products. SolarWinds offers two levels of maintenance and support for our users. They are:

Free Online Support

Our online support resources are available free of charge to all users of SolarWinds products. Online support includes:

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Paid Customer Support

Paid support may be purchased annually for all licensed products. In addition to the Online Support resources listed above, customers with paid support receive:

  • Access to our Technical Support team available 24 hours a day, 7 days a week.
  • New releases of licensed SolarWinds products, including major releases, point releases, and service releases.
  • Additional applications and utilities available only to customers who have purchased maintenance. Why buy maintenance?
Customers with paid support can contact us here. To buy a maintenance contract or to learn more about our support offerings, please call our sales department at 866.530.8100 or email us at