SolarWinds Knowledge Base SolarWinds Product Tutorials

SolarWinds Customer Support » We're Here to Help

SolarWinds Maintenance and Support delivers the resources you need to achieve long-term success with our products. SolarWinds offers two levels of maintenance and support for our users. They are:

Free Online Support

Our online support resources are available free of charge to all users of SolarWinds products. Online support includes:

Don't be shy... go ahead and explore the resources, answers, templates, and advice contributed by thousands of highly-skilled network engineers.
visit thwack for network performance management

 

Paid Customer Support

Paid support may be purchased annually for all licensed products. In addition to the Online Support resources listed above, customers with paid support receive:

  • Access to our Technical Support team available 24 hours a day, 7 days a week.
  • New releases of licensed SolarWinds products, including major releases, point releases, and service releases.
  • Additional applications and utilities available only to customers who have purchased maintenance. Why buy maintenance?
Customers with paid support can contact us here. To buy a maintenance contract or to learn more about our support offerings, please call our sales department at 866.530.8100 or email us at maintenance@solarwinds.com.
» Network Configuration Manager v7.4

» Patch Manager v2.1

» Server & Application Monitor v6.2

» User Device Tracker v3.2

» Database Performance Analyzer v9.0

» Enterprise Operations Console v1.6

» Engineer’s Toolset v11.0

» Network Performance Monitor v11.5

» Web Help Desk v12.2

» IP Address Manager v4.3

» NetFlow Traffic Analyzer v4.1

» Network Topology Mapper v2.2 

» Kiwi Syslog Server v9.4

» Storage Manager 6.0

» VoIP & Network Quality Manager v4.2 

» Serv-U Managed File Transfer Server 15.1

» Network Configuration Manager v7.3

» Virtualization Manager v 6.2

» Alert Central v1.1

» Log & Event Manager v6.1

» FTP Voyager Free FTP Client v16.0.2

» DameWare v11.1

» Firewall Security Manager v6.6

» Web Performance Monitor v2.1

» Kiwi CatTools v3.10

» Mobile Admin v8.2

» FREE Mobile Monitor for NPM or SAM

» DameWare SSH Client for Windows