Change is inevitable! Organizations undergo changes to their policies and IT infrastructure all the time. Changes may arise from various factors, including moving to a new facility, hardware and software change, reporting structure/process change, change in technology, etc. IT change management is one of the key elements in IT service management (ITSM) that helps organizations ensure standardized processes and procedures are used at the times of change to minimize the impact of the change to the IT infrastructure. An efficient IT change management software provides customizable tools that allow you to create, assess, approve, and implement changes to your IT environment.
Some key advantages of having effective IT change management are as follows:
Web Help Desk is a comprehensive IT help desk software that delivers simplicity and automation for managing and controlling change requests. It lets IT pros manage change control through automated process workflows. Track and automate your workflows with rule-based approvals and voting functionality, ensuring timely communication and service fulfillment.
Web Help Desk automates change management processes and approval workflows allowing you to associate request approvals with service requests, even at the time of creating help desk tickets. You can add panel voting for change requests by creating a list of Change Advisory Board (CAB) members and selecting approval levels.
Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.
Checks and balances makes service management feasible.
Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.