Some key advantages of having effective IT change management are as follows:
Web Help Desk is a comprehensive IT help desk software that delivers simplicity and automation for managing and controlling change requests. It lets IT pros manage change control through automated process workflows. Track and automate your workflows with rule-based approvals and voting functionality, ensuring timely communication and service fulfillment.
Web Help Desk automates change management processes and approval workflows allowing you to associate request approvals with service requests, even at the time of creating help desk tickets. You can add panel voting for change requests by creating a list of Change Advisory Board (CAB) members and selecting approval levels.
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