IT Change Management

with Web Help Desk

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Fully functional for 30 days

Change is inevitable! Organizations undergo changes to their policies and IT infrastructure all the time. Changes may arise from various factors, including moving to a new facility, hardware and software change, reporting structure/process change, change in technology, etc. IT change management is one of the key elements in IT service management (ITSM) that helps organizations ensure standardized processes and procedures are used at the times of change to minimize the impact of the change to the IT infrastructure. An efficient IT change management software provides customizable tools that allow you to create, assess, approve, and implement changes to your IT environment.

 

Benefits of IT Change Management

Some key advantages of having effective IT change management are as follows:

  • To help you prepare well in advance and define your plans.
  • To improve IT services alignment towards business plans and goals.
  • To enhance risk assessment capabilities.
  • To reduce the impact of the change in day-to-day business activities.
  • To improve employee productivity and service quality.
  1. Simple & powerful change management

    Web Help Desk is a comprehensive IT help desk software that delivers simplicity and automation for managing and controlling change requests. It lets IT pros manage change control through automated process workflows. Track and automate your workflows with rule-based approvals and voting functionality, ensuring timely communication and service fulfillment.

    • Associate service request types with approval & change processes.
    • Allow your end-users to select required approver(s).
    • Allow approval or denial of requests through the IT help desk Web interface & email.
    • Automate prompt communication with approvers and help desk clients on the status of ticket approval.
    • Auto-assign service requests to IT technicians once the required approval is made.
    • Institute panel voting with members of a Change Advisory Board (CAB).

  2. Automate change request approval with panel voting

    Web Help Desk automates change management processes and approval workflows allowing you to associate request approvals with service requests, even at the time of creating help desk tickets. You can add panel voting for change requests by creating a list of Change Advisory Board (CAB) members and selecting approval levels.

    • Designate CAB members & select approval levels.
    • Panel voting results determine automatic approval or rejection of service requests.
    • Approving managers & CABs can be chosen dynamically based on the requester's location, department, and type of request.
    • Approval processes can be simple or complex as needed, from a one-step sign-off, to multiple levels of succession.
    • Configure panel voting even for single-step approval.

An affordable help desk with built-in IT change management

Web Help Desk Starts at $695

 

  • Simplify IT change management via help desk Web interface & email
  • Easily customize change approval workflows
  • Designate a Change Advisory Board (CAB) panel for panel voting
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Fully functional for 30 days

Let's talk it over

Call us at 866.530.8100

Email us at Sales@SolarWinds.com

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