Discovering and managing IT assets is a tough job for IT teams—especially when it comes to keeping track of IT inventory. IT pros need the help of asset management software to automate the process of asset discovery, tracking, and reporting. A help desk equipped with IT asset management capabilities can help simplify IT inventory tracking, purchase order management, parts and billing management, and more.
SolarWinds Web Help Desk integrates with remote control tools, which allows IT pros to directly initiate a remote session to the computers available in the asset inventory. With a single click, you can have a screen-sharing session with the remote desktop.
IT asset management software helps with the discovering, tracking, and reporting of your hardware and software assets in your IT infrastructure. You can automatically identify a computer’s hardware and software assets including information such as hostname, make, model, serial number, hard drive, memory, installed software, etc. You can also import your existing IT asset inventory details to the IT asset management software.
SolarWinds Web Help Desk allows you to:
SolarWinds Web Help Desk lets you track assets through the initial request, approval, and final purchase and entry into inventory. Just enter the asset purchase order information and let Web Help Desk calculate warranty and lease end dates of your hardware and the license expiration dates of your software inventory.
IT asset management software lets you manage your parts inventory, allowing you to program automatic email inventory alerts when inventory reaches a specified minimum level. You can also track service parts and fees as line items on your custom invoices and quotes, and generate billable ticket details such as labor, service, and inventory, as an invoice or quote in PDF format. The built-in Technician Note Editor allows you to easily allocate work time on a per-note and per-technician basis.
Managing the use, availability, and health of IT assets, and tracking this over time, is a major undertaking, especially as your business’ IT footprint grows.
Checks and balances makes service management feasible.
Tracking the progress and performance of your support team is critical for meeting end-user expectations and other requirements.