A searchable and extensible knowledge base integrated with the IT help desk simplifies the process of adding and managing KB articles. By designating a KB manager (any one IT tech can assume this role) for controlling and managing KB addition, you can benefit from a centralized repository of valuable IT know-how that is available at your fingertips.
Web Help Desk is a Web-based ticketing system that offers powerful, built-in knowledge base (KB) to provide end-users with options to resolve common and known IT issues on their own. Help desk teams benefit from significantly fewer trouble tickets when end-users have self-resolution options at their disposal.
Learn more about SolarWinds Patch Manager
Call us at 866.530.8100
Email us at Sales@SolarWinds.com