Help Desk Integration with IT Operations Management

with Web Help Desk


Fully functional for 30 days

IT operations management (ITOM) is critical to your IT infrastructure. It includes tools to help manage provisioning, capacity, performance, and availability within the computing, networking, and application environment. Integrating ITOM tools into your help desk system helps unify IT management and support by allowing streamlined ticket creation and assignment. This helps expedite network, server, and application performance issue resolution and end-user support.

  1. Help desk integration with network and systems management software

    Help desk integration with network management software allows you to convert network alerts, such as performance issues, faults, failures, and configuration changes into help desk tickets. Integrating application performance management with server monitoring allows the same thing. ITOM tools notify network and systems admins of infrastructure issues and automate help desk ticket creation, which allows technicians to resolve issues faster.

    Web Help Desk integration with SolarWinds IT operations management tools

    The integration of Web Help Desk with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM), and Server & Application Monitor (SAM) allows you to:

    • View and use Web Help Desk from NPM, NCM, and SAM Web consoles.
    • Create a link to Web Help Desk from network, server, or application node details view.
    • Create Web Help Desk tickets automatically for alerts and node issues detected in SolarWinds NPM, NCM, and SAM.
    • Configure Web Help Desk ticket assignment and routing, based on SolarWinds custom node properties.

  2. Help desk integration with remote support software

    For IT pros involved in end-user support and systems administration, being able to remotely connect to and troubleshoot servers and workstations is a great time saver. Troubleshooting and resolving support tickets from one help desk console makes the whole process that much easier and faster.

    Web Help Desk integration with DameWare Remote Support

    Integrating Web Help Desk with DameWare Remote Support allows IT admins and help desk technicians to launch a remote session from the service request or the IT asset inventory in Web Help Desk. Initiate a remote connection in just one click, and use DameWare to perform remote troubleshooting and support.

Highly customizable, Web-based IT help desk

Web Help Desk Starts at $695


  • Integrates with SolarWinds network management, server monitoring, and remote support
  • Converts network and application performance issues into help desk tickets
  • Launches remote sessions from help desk tickets for faster issue resolution

or Learn more

Fully functional for 30 days

Let's talk it over

Call us at 866.530.8100

Email us at