Call Detail Record (CDR) provides information needed for analyzing VoIP call metrics including jitter, latency, packet loss, and Mean Opinion Score (MOS). With SolarWinds VoIP & Network Quality Manager (VNQM), you can monitor VoIP performance by analyzing Call Detail Records generated by Cisco® CallManager and Avaya® Communication Manager, and proactively identify and eliminate distortion, latency, and noise.
Benefits of Call Detail Record (CDR) Analysis
Monitoring and measuring critical VoIP call quality components is relatively easy if you have the right CDR analysis tools. With SolarWinds VNQM, you can monitor the call performance metrics found within the CDR of every VoIP call to keep track of VoIP network health and maintain voice quality efficiencies. You can also correlate actual call performance metrics with corresponding IP SLA operations to troubleshoot poor call quality and WAN performance.
Implementing Call Detail Record (CDR) Analysis
Quality VoIP calls require an IP network that can deliver voice packets within the minimum requirements around jitter, packet loss, and latency. SolarWinds VNQM allows you to report on CDRs to identify low performance VoIP metrics, find other calls affected, and identify potential patterns on Cisco VoIP networks. In-depth VoIP call metrics in VNQM allows you to view call path details, call signaling, and find the root cause of the issue.
How Call Detail Record Analysis Works?
SolarWinds VNQM gives you the ability to search and filter data found in every call detail or call management record. In the event of poor call quality, you can locate any pertinent details beyond the calls by using VNQM’s troubleshooting capabilities to determine the root cause of the poor quality. VNQM also helps you measure at multiple points to see exactly where call quality drops and instantly eliminate VoIP issues.
Additional CDR Analysis Resources
Try it Yourself
SolarWinds VoIP & Network Quality Manager gives you at-a-glance insight into all aspects of WAN and VoIP performance by providing the ability to search and filter your call detail records (CDRs) and call management records. Download a free trial and get a global snapshot of your IP SLA operations in less than an hour.