Dual Core, 2GHz
Visit the Success Center for a list of supported operating systems for <a href="https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/WHD_Getting_Started_Guide/020_Installation/010_Web_Help_Desk_system_requirements#Operating" target="_blank">Web Help Desk</a> and <a href="https://support.solarwinds.com/Success_Center/Dameware_Remote_Support_Mini_Remote_Control/Dameware_Remote_Support_User_Guide/010_About_Dameware_Remote_Support/010_System_requirements" target="_blank">Dameware Remote Support</a>.
Web Help Desk uses an embedded PostgreSQL® database as its standard database. See additional <a href="https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/WHD_Getting_Started_Guide/020_Installation/010_Web_Help_Desk_system_requirements#Database" target="_blank">database options</a>.
In just one click, launch a Dameware Remote Support session from Web Help Desk IT tickets or the IT asset inventory.
Create a new Web Help Desk ticket directly from the Dameware remote session. You can also save remote session metadata, including duration, chat history, and screenshots back to the IT ticket to further assist in troubleshooting and escalations.
SolarWinds licensed products include a year of free maintenance, starting from the date of purchase. Annual maintenance can be purchased at a fraction of the list price. Discover the benefits.
Our Success Center offers a variety of resources to help you get started using Help Desk Essentials. You get in-depth documentation, help with installation and configuration, a library of training videos, and regularly scheduled training classes. We have everything you need to get started and ramp up quickly.
We offer excellent, in-house technical support from professionals whose goal is to help you solve your issue in one phone call. Beyond this, THWACK®, our very own user community of IT professionals, serves as an excellent resource to consult and learn from other Web Help Desk and Dameware Remote Support users.