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  • Web Help Desk

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    Web Help Desk Resources


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    Find out how IT pros can save time in managing help desk tickets and support tasks. Learn some easy and effective ways to allow IT pros to simplify the manual and time-consuming process of providing IT support to end-users.

    Date: 07 Feb, 2017 | Registration Required

    Web Help Desk software features customizable dashboards, letting you keep a finger directly on your team’s pulse. It also facilitates the identification, removal, and prevention of bottlenecks through world-class reporting, efficiency gain... View More

    Date: 15 Nov, 2016

    SolarWinds: IT Management That’s Powerful, Affordable, & Easy-to-Use!

    Date: 01 Jun, 2016

    This paper discusses the best practices to improve the quality of tech support and offer tips on how to deliver next generation customer support.

    Date: 19 Apr, 2016 | Registration Required

    Dig into SolarWinds log files, avoid installation and upgrade issues, and get your support tickets answered faster! Plus, a new Orion interface idea.

    Date: 27 Oct, 2015

    CTO and CIO Joel Dolisy provides a whiteboard explanation of the SolarWinds key areas of technology focus and investment behind the Solarwinds product vision.

    Date: 04 Aug, 2015

    Group VP of Product Strategy Nikki Jennings shares an overview of the SolarWinds product vision of an application-centric approach to monitoring and troubleshooting across a hybrid IT environment.

    Date: 04 Aug, 2015

    Find out from this informative Infographic how the combination of help desk and remote support software will help you manage your IT support process more efficiently and improve productivity.

    Date: 01 Jul, 2015

    SolarWinds has released new versions of our products in the last few months, with more to come. Join us for a live, interactive Federal and National Government webinar to see the latest SolarWinds products and features of most interest to ... View More

    Date: 01 Jul, 2015 | Registration Required

    Read this engaging eBook to learn the adventures of a help desk technician who tries to bring about a change in his organization’s help desk process. This eBook discusses 4 key challenges faced by IT support teams and how can they overcome... View More

    Date: 15 Jun, 2015

    The functionality of parent-child relationships in Web Help Desk allows you to link service requests with one another as parent and child tickets. Find out how this will help automate repetitive business processes (such as new employee hir... View More

    Date: 05 May, 2015

    In this 2015 Online Federal User Group presentation Craig McDonald, Senior Director, Product Management, SolarWinds gives an update for federal customers on the latest SolarWinds and Systems Management, Database, and Tools products and on ... View More

    Date: 16 Mar, 2015 | Registration Required

    Voluntary Product Accessibility Template for SolarWinds Web Help Desk.

    Date: 03 Mar, 2015

    Check out this Infographic on managing your help desk process. Do you want to do it the hard way or the easy way? See how you can streamline and accelerate your ticketing process—from request to resolution.

    Date: 07 Jan, 2015

    Join Patrick Hubbard, Lawrence Garvin, Thomas LaRock and Leon Adato, along with DameWare thwack favorite and all-around technical guru, Glenn Gray. The Geeks will detail how to get three great new extra features up and running in DameWare.... View More

    Date: 07 Jan, 2015

    Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support.

    Date: 02 Jan, 2015

    Check out this Infographic and learn 5 easy ways to delight your tech support customers. Understand your customers’ preferences & expectations, and find out how to WOW them with timely support & resolution.

    Date: 02 Jan, 2015

    Simplify IT asset management (ITAM) with SolarWinds® Web Help Desk®. Learn how you can automate IT asset discovery, import and export assets, manage asset client assignment, link assets to tickets, generate asset reports, and more.

    Date: 02 Dec, 2014

    Learn how to initiate a DameWare® remote session from the Web Help Desk® console. The built-in integration between DameWare and Web Help Desk allows you to launch a remote session directly from the IT tickets in the help desk or the IT ass... View More

    Date: 02 Dec, 2014

    Watch the 2-minute product overview of SolarWinds® Help Desk Essentials pack that combines the power of Web Help Desk® and DameWare® Remote Support to deliver seamless ticketing management and desktop troubleshooting.

    Date: 02 Dec, 2014

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