• DameWare Remote Support

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    SolarWinds: IT Management That’s Powerful, Affordable, & Easy-to-Use!

    Date: 01 Jun, 2016

    Motor Neuron Disease (MND) or Lou Gehrig’s disease (ALS), a progressive neurological disorder that affects muscle function, took hold of Steve Evans’ life about eight years ago. Since being diagnosed with MND, Steve has had to leave his jo... View More

    Date: 05 Oct, 2015

    Group VP of Product Strategy Nikki Jennings shares an overview of the SolarWinds product vision of an application-centric approach to monitoring and troubleshooting across a hybrid IT environment.

    Date: 04 Aug, 2015

    CTO and CIO Joel Dolisy provides a whiteboard explanation of the SolarWinds key areas of technology focus and investment behind the Solarwinds product vision.

    Date: 04 Aug, 2015

    SolarWinds has released new versions of our products in the last few months, with more to come. Join us for a live, interactive Federal and National Government webinar to see the latest SolarWinds products and features of most interest to ... View More

    Date: 01 Jul, 2015 | Registration Required

    Find out from this informative Infographic how the combination of help desk and remote support software will help you manage your IT support process more efficiently and improve productivity.

    Date: 01 Jul, 2015

    DameWare® Remote Support software lets you remotely control Windows®, Mac OS® X, and Linux® computers so you can quickly support 1,000s of end-users without having to leave your desk.

    Date: 28 Apr, 2015

    In this 2015 Online Federal User Group presentation Craig McDonald, Senior Director, Product Management, SolarWinds gives an update for federal customers on the latest SolarWinds and Systems Management, Database, and Tools products and on ... View More

    Date: 16 Mar, 2015 | Registration Required

    Voluntary Product Accessibility Template for DameWare Remote Support.

    Date: 03 Mar, 2015

    Learn how to enable Smart Card logon and authentication with DameWare Remote Support and Mini Remote Control. Understand the various security benefits of using Smart Card authentication for remote connectivity in secure networks such as th... View More

    Date: 09 Jan, 2015

    Check out this Infographic on managing your help desk process. Do you want to do it the hard way or the easy way? See how you can streamline and accelerate your ticketing process—from request to resolution.

    Date: 07 Jan, 2015

    Join Patrick Hubbard, Lawrence Garvin, Thomas LaRock and Leon Adato, along with DameWare thwack favorite and all-around technical guru, Glenn Gray. The Geeks will detail how to get three great new extra features up and running in DameWare.... View More

    Date: 07 Jan, 2015

    Check out this Infographic and learn 5 easy ways to delight your tech support customers. Understand your customers’ preferences & expectations, and find out how to WOW them with timely support & resolution.

    Date: 02 Jan, 2015

    Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support.

    Date: 02 Jan, 2015

    Learn how DameWare helped the IT team at Manatee Diagnostic Center accelerate desktop support and troubleshooting. Find out why Manatee Diagnostic Center moved away from UltraVNC and selected DameWare over TeamViewer.

    Date: 12 Dec, 2014

    Watch the 2-minute product overview of SolarWinds® Help Desk Essentials pack that combines the power of Web Help Desk® and DameWare® Remote Support to deliver seamless ticketing management and desktop troubleshooting.

    Date: 02 Dec, 2014

    Learn how to initiate a DameWare® remote session from the Web Help Desk® console. The built-in integration between DameWare and Web Help Desk allows you to launch a remote session directly from the IT tickets in the help desk or the IT ass... View More

    Date: 02 Dec, 2014

    Understand the importance of remote access security to help establish a safe telecommuting environment. As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing ... View More

    Date: 21 Nov, 2014

    Watch this short, informative webcast (jointly conducted by SolarWinds and TSIA) to learn about the major challenges faced by IT teams in providing IT support to end-users. Find out how IT teams can overcome these challenges with effective... View More

    Date: 29 Aug, 2014 | Registration Required

    Check out how mobile IT management can save you a ton of time and resources allowing you to monitor and resolve IT issues on the go. For organization offering 24x7 support, on-call support, etc., DameWare Remote Support and Mobile Admin ca... View More

    Date: 31 Jul, 2014

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