Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.
Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.
Use the Dameware mobile app to remotely access network computers from mobile devices.
Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
Easily export AD properties, system configurations, and software information in .CSV or .XML formats.
Centrally manage your Dameware environment, user accounts and permissions, and simplify Dameware license management globally.
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.
(Install) Dameware Remote Support is supported on Windows-based operating systems. <a href="https://support.solarwinds.com/Success_Center/Dameware_Remote_Support_Mini_Remote_Control/Dameware_Remote_Support_User_Guide/010_About_Dameware_Remote_Support/010_System_requirements" target="_blank">Learn more</a>.
(Remote Access) Connect to machines running Windows, Linux, and Mac operating systems for remote access. <a href="https://support.solarwinds.com/Success_Center/DameWare_Remote_Support_Mini_Remote_Control/DameWare_Remote_Support_User_Guide/010_About_DameWare_Remote_Support/010_System_requirements" target="_blank">Learn more</a>.
"I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances."
"As we continue to get more and more remote sites, Dameware makes our job much easier. We can connect to user PCs without any hassle. If the machine is new, the files are pushed, and boom, you’re in in a matter of moments. Just a great tool and would recommend it to IT departments of all sizes."
"Dameware is an overall better tool than any other we’ve used. We are able to support end-users faster, and do so seamlessly."
"Dameware works all the time, it allows after-hours support [to be handled] remotely, and it’s far easier to use than previous software."
"Dameware also allows us to take care of an issue here on campus with much less disruption to what we may be working on at any given time because we don’t have to get up and walk over to someone’s desk in the next building."
"With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing."
Dameware Remote Support (DRS) gives you the same abilities as Dameware Mini Remote Control (MRC) plus the added utilities.
The Dameware Central Server is an optional centralized server component deployed with Dameware Remote Support designed for organizations with large IT departments or those that frequently need secure access to computers located outside of the firewall.
Although MRC requires the use of an agent, this does not require additional cost.
DRS is licensed per user, not per computer, and there are no additional fees for client agents installed by the program. This means there’s no limit on the number of end users which can be supported by this solution.
Each SolarWinds product comes with one-year free maintenance, meaning you have the ability to upgrade to the latest license version of the product and utilize our expert support 24/7/365.
Dameware Remote Support requires an annual renewal fee for 12 months of 24/7 support and the ability to upgrade to the latest versions of the product released during your active maintenance period.
DameWare Remote Support is licensed per user, not per computer, with no additional fees for client agents installed by the program. The number of licenses required must correspond with the actual number of people that use the software. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, a 10-user license is required.
Each user license allows for three separate installations (for example: desktop, laptop, and home computer). A user installing in three separate locations will still be covered under the license provided that they are the only person running the software on those additional machines.