DameWare Remote Support

Comprehensive remote support software for end-user support and system troubleshooting

Starts at $365


Fully functional for 14 days

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    Simplify remote support and troubleshooting end-user workstations and servers

    • Remote administration tool for Windows®, Mac OS® X, and Linux® computers
    • Provide remote support to end-users inside and outside the network
    • Troubleshoot servers and workstations remotely with built-in tools
    Top 5 reasons to use DameWare Remote Support Software

Key Features

  • Easy-to-use remote control for Windows®, Linux®, and Mac OS® X

    Includes DameWare® Mini Remote Control for multi-platform remote access from a single administration console.


  • Anywhere, anytime remote support (inside and outside the network)

    Initiate secure over-the-Internet remote connection with computers both inside the LAN and outside the firewall.


  • Leverage built-in remote administration tools for troubleshooting

    Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.


  • Remotely manage Active Directory® environments

    Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.


  • Provide on-the-go remote support from iOS® and Android™ devices

    Use DameWare mobile app to remotely access network computers from mobile devices.

    Download for iOS Download for Android

  • Simple licensing and affordable pricing

    Licensed based only on number of technician logins. No limit on the number of computers and end-users supported.

More Features

Remote session tools aid in faster issue resolution

Use built-in remote session tools such as chat, screenshot capture, file transfer, etc. to improve support productivity.

Two-factor authentication with Smart Card logon

Enforce two-factor authentication for remote desktop connections in secure networks using Smart Card logon.

Remote access to sleeping, crashed, and powered-off computers

Remotely troubleshoot out-of-band computers using Intel® vPro™ with AMT, Wake-on-LAN, and KVM support.

Export AD objects and system configurations from remote computers

Easily export AD® properties, system configurations, and software information in .CSV or .XML formats.

Initiate multiple remote connections simultaneously

Remotely manage and troubleshoot multiple computers simultaneously, and easily switch between remote sessions.

Remotely manage desktops and servers without initiating remote sessions

Remotely reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.

Enhanced remote administration tool with built-in TCP utilities

From one admin console, remotely access tools such as ping, traceroute, DNS lookup, FTP, Telnet, etc.

Integration with IT help desk speeds up ticket resolution

Integration with SolarWinds® Web Help Desk® lets you launch remote sessions directly from the help desk console.

Centralized license and user account management

When deployed in the centralized mode, you can centrally manage user accounts and permissions, and simplify license management.

Integration with Active Directory and single sign-on login

Automate discovery of DameWare user accounts from Active Directory® groups and periodically sync for updates. Allow single sign-on with AD credentials.

Helpful Resources

What Our Customers Are Saying

“We use DameWare to support 3200 users. There are several problems that can only be repaired by logging directly to the users’ PC. DameWare is well worth the price to fix problems in multiple locations.”

Warren Bankson

Chief Security Officer, Arkansas Department of Correction

Source: TechValidate. TVID: 473-C33-829

“We have about 9000 PCs, laptops, and servers on our domain; and we use DameWare to remote into all of them. We tried a few different applications, but did not find any better than DameWare.”

IT Professional, Large Enterprise Health Care Company

Source: TechValidate. TVID: 204-14D-896

“Have been using DameWare for years, and it is the best remote control solution I have ever used. It is secure, has a small footprint, and is not expensive. We use DameWare to provide remote desktop support to over 1,500 systems.”

Chief Information Officer, Educational Institution

Source: TechValidate. TVID: 4F4-E2D-312

System Requirements

Hard Drive






Operating System

DameWare® Remote Support can be installed on:
  • Windows® Vista, 7, 8, 8.1, 10
  • Windows Server® 2008, 2008 R2, 2012, 2012R2

DameWare Remote Support can connect to:
  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012R2
  • Debian® 5.0 and later (VNC enabled)
  • CentOS 5 and 6 (VNC enabled)
  • Ubuntu 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  • Red Hat® Enterprise Linux 5 and later (VNC enabled)
  • Fedora™ 15 and 16 (VNC enabled)
  • Mac OS® X (VNC enabled)


Used by Companies Worldwide

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Fully functional for 14 days


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Call us at 866.530.8100

Email us at Sales@SolarWinds.com

Select a license

Choose a license for DameWare Remote Support Starts at $365

DameWare Remote Support is licensed per user, not per computer, with no additional fees for client agents installed by the program. The number of licenses required must correspond with the actual number of people that use the software. For example, if there are 10 technicians that will be running the software and connecting to 10,000 remote machines, a 10-user license is required.

Each user license allows for three separate installations (for example: desktop, laptop, and home computer). A user installing in three separate locations will still be covered under the license provided that they are the only person running the software on those additional machines.