solarwindsthwack


Orion Network Performance Monitor (NPM) delivers powerful fault and performance management at an affordable price. Discover how our flagship network monitoring software simply manages networks of all sizes with expandable modules and scalability engines.

User Rating:
121 Ratings
Rate It:
 
User Reviews of
Sort by:
« Previous | Page of | Next »
brconflict
September 09, 2009
nashville, united states
City: Country:
Change Location Cancel
Pros:

Easy to Use & Intuitive, Simplifies Network Management  

Cons:

Limited Feature Set, Limited Support, Unreliable  

Reviewed Version 9.5.0
Full Review:
I've been using SolarWinds products for almost 10 years now. The one thing that seems to outpace the value and technology is the price tag. SolarWinds Engineering Toolset was less than a grand, and still is, but required manual intervention to get it going or to ensure it remained operational. Today, things have changed significantly and now we have Web-Enabled products, running as services and accessible almost completely through a browser--virtually ANY Java-enabled browser. But holy cow it's significantly more expensive! The GUI is fine, and alerting, logging, filtering, and individual (albeit manual) reporting is fine. That's where I draw the line. The front-end still to this day operates as a college project where many Open-Source free tools are simply slapped together to impress the non-technical at an astronomical price with seriously lacking support. For the back-end of the product, the service has stopped many times (still does), and even SolarWinds Support doesn't know why. They throw patches at us (all unsuccessful). We've been advised to connect to a better database(s) and separate out resources to multiple Orion instances (klunky approach, but necessary)--again, no answers. The Reporting is very lacking. I cannot generate (or figure out how to) High utilization reports that actually depict more than a bunch of numbers (which mean nothing to Directors). Lastly, to SolarWinds: if SolarWinds wants to stay in the market much longer, please stop acquiring new features and fix the ones you have already. And for Pete's sake, TRAIN your support people!!
Report Abuse
Comment on this review
post comment
denny.lecompte commented on 09/10/09
We're sorry to hear your experience was not great. Posts on thwack and the other reviews on this site suggest that this is not typical. It sounds like there are a lot of challenges for your specific environment and your particular needs. I'm confident that we could meet those challenges if given the chance, but if you've decided that the product is not what you need at the moment, we respect that choice.
Memije
August 13, 2009
guanajuato, mexico
City: Country:
Change Location Cancel
Pros:

Easy to Use & Intuitive, Feature Rich, Easy to Install & Maintain, Simplifies Network Management  

Cons:

None  

Reviewed Version 9.5.0
Full Review:
We purchased NPM SL00 and NetFlow TA and now I have Control of my network. This applications are powerful and easy to use, I now have more time for other things and I more efficient in my work and the network is monitored.Thk.
Report Abuse
Comment on this review
post comment
pob
August 13, 2009
sheffield, united kingdom
City: Country:
Change Location Cancel
Pros:

Easy to Use & Intuitive, Feature Rich  

Cons:

Modular Packages Means Workflow Can Seem A Bit Disjointed  

Reviewed Version 9.5.0
Full Review:
I've used SolarWinds Orion for about two years now and have found that it's even more versatile than the big hammer I keep in my garage! The web-based interface provides instant, constant updates as to the status of our network to Helpdesk staff, Tech Staff and Management, each can have their own tailored views with varying degrees of simplicity and varying levels of the "Ooooh, what's that!!?" factor, which is fantastic for an office with a large wall-mounted display. With a little bit of thought, we were able to create solutions to suit everyone in the department, from email and SMS notifications when rogue machines came online to interactive maps of network and server statuses. There's a lot of potential with this software and I know we've only scratched the surface.
Report Abuse
Comment on this review
post comment
rdinavahi
August 12, 2009
westborough, united states
City: Country:
Change Location Cancel
Pros:

Easy to Use & Intuitive, Feature Rich, Easy to Install & Maintain, Affordable, Simplifies Network Management, Excellent Support Staffs  

Cons:

None  

Reviewed Version 9.5.0
Full Review:
I think Orion NPM is the best product out there in the market right now. As I mentioned the advantages in the Pros section, it is very easy to install and maintain. The web interface looks nice and clear. It definitely attracts outsiders with your network performance and alerts you when somethings goes wrong. The only thing I am little concerned is it would be more helpful if they included the Application Performance Monitoring also along with Orion NPM. But I think I am asking too much. I would give 5 starts without a doubt. I am saying it with an experience of working for 4 years with Orion NPM. Anyone who is looking for a monitoring software, I would highly recommend Solarwinds Orion NPM.
Report Abuse
Comment on this review
post comment
dricha07
July 20, 2009
unknown, united states
City: Country:
Change Location Cancel
Pros:

Simplifies Network Management, None  

Cons:

Limited Support  

Reviewed Version 9.5.0
Full Review:
We purchased NPM two months ago. While we were excited to use the application, we have still not been able to deploy it as we discovered a major bug in their import tool. If your devices use SNMP strings with any special chars then your import will fail. It appears their code does not delimit special chars properly and all imports will fail. We have already opened up a ticket with the help desk but have not even been given a timeline on when this will be fixed. I look forward in using NPM once this gets resolved.
Report Abuse
Comment on this review
post comment
bshopp commented on 07/23/09
I am sorry that you had a bad first experience. I have researched your case and our Support team has recently contacted you with a fix to be applied to your system which should resolve the issue you encountered.
Sort by:
« Previous | Page of | Next »