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ipMonitor delivers basic up/down monitoring for your network devices, servers, and apps at a price any IT team can afford! ipMonitor installs in minutes and is easy to use. See what’s up on your network today!

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Frequently Asked Questions About ipMonitor


  How do I move a licensed installation to a different server?

   1. Stop the ipMonitor Service (ipMonitorSrv) and copy the following folders, including any sub-folders and files, from the old installation to the new location:

  • \backup
  • \config
  • \db ("Legacy" Directory obsoleted in ipMonitor 9.)
  • \dbtmp
  • \dbstore
  • \Historic ("Legacy" Directory obsoleted in ipMonitor 9.)
  • \internal\mib_base.bxml
  • \logs
  • \state
  • \wwwroot

Note: The "db" and "Historic" directories are considered "Legacy" directories and will not appear in a new ipMonitor installation. These directories will only be accessible when an upgrade is performed from ipMonitor v8 with “Legacy Reporting” enabled.

2. Delete the following file from the new installation directory: \config\cred\credentials.db

3. Uninstall the original ipMonitor installation. If prompted, follow the instructions provided within the Licensing Helper to Park your license.

4. Install ipMonitor in the new location and ensure you can log in and access the Administration web interface.

5. Start the ipMonitor (ipMonitorSrv) Service.

6. Upon running the ipMonitor service, monitors using credentials will report that they are using an orphaned credential. They need to be reinitialized. Edit all credentials (see Configuration > Credential List) and click Reinitialize Credential. Finally supply the original account and password.

  How do I uninstall ipMonitor?

  You can uninstall ipMonitor using the following steps.

1. Use SolarWinds License Manager to de-activate your ipMonitor license.

2. Open the Control Panel.

3. Click Add or Remove Programs.

4. Locate ipMonitor and click Change.

5. Click Next as needed, until you see the option to Remove.

6. Click Remove.

7. Click Finish.

  How do I update an ipMonitor installation to a newer build / updated release?

  1. Log into the SolarWinds support site and click “Downloads & Upgrades”.

2. Locate and download the latest ipMonitor setup program. The setup program will be visible if your SolarWinds account has its ipMonitor 9 license provisioned.

3. Run the ipMonitor setup program on the same computer running your current installation. The setup program will stop all the necessary services and restart them upon completion.

4. On major upgrades, such as version 8 to version 9, the setup program will help you to park existing licenses and retrieve compatible ones for the new version.

  How much space does the ipMonitor statistics database use on my server?

  Each configured Monitor generates approximately 2 KB of statistical data per day. This means that:

  • In one month, a 500 Monitor installation will generate at most 31 000 KB (or 30.2 MB) of statistical data.
  • In one year, a 500 Monitor installation will generate up to 365 000 KB (or 0.34 GB) of statistical data.

Note: The above calculations assume that statistics storage is enabled for all Monitors in your ipMonitor installation. The calculations also assume that all Monitors are configured to use default Timing Parameters, and are testing the resource every five minutes. Modifications to the Timing Parameters or to the number of Monitors currently generating statistics can drastically alter the overall size of the database.

The size of the database files is very small, and as such, they will not require much disk space. However, special care must be taken in regards to the drive space consumption when the Report publisher is set to publish Reports under the .\wwwroot\saved folder. The following example shows a Daily Report containing a mix of various Monitors polling every 5 minutes. The Report Publisher is set to refresh every 15 minutes.

  • In one month, a 500 Monitor basic Report will generate 73 011 KB (or 71.3 MB) of statistical data.
  • In one year, a 500 Monitor installation will generate up to 859 650 KB (or 0.81 GB) of statistical data.

  Why won't ipMonitor accept my license key?

  We recommend cutting and pasting serial numbers directly from the Support Portal Licensing Wizard, or your e-mail, into ipMonitor's registration interface. This avoids typos and confusion between similar looking characters when entering the License Key manually, such as the letter "O" and the number "0" (zero), and the letter "l" and the number "1" (one).

  I bought the 100 (or 250, 500 or 1000) monitor version of ipMonitor. Am I still limited to that number of monitors?

  No. With our latest release we’ve removed the thresholds, which is great news for you. Your ipMonitor license now allows you to use as many monitors as you wish. You’ll receive an email with instructions on how to activate your expanded license, or you can access detailed instructions at: http://www.solarwinds.com/resources/ipmon_customer_service.pdf.