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SolarWinds IT Management Glossary

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What is SLA

SLA (Service Level Agreements) documents specify acceptable and expected levels of quality in IT services provided to an organization. An SLA will typically set out metrics for minimum uptime requirements, network availability requirements, system maintenance and management requirements. To meet an SLA, a service provider must show that actual metrics meet target metric requirements during a specific time period.

SolarWinds Products Related to SLA

Orion NPM v9.5.1 - Evaluation

Orion Network Performance Monitor (NPM) enables you to quickly detect, diagnose, and resolve network performance problems and outages—before you start getting calls asking if the network is down. And Orion NPM is the easiest product of its kind to deploy, use, and maintain. That means you can spend your time actually managing your network, not supporting your network management software. Learn More »

Server & Application Monitor

SolarWinds Server & Application Monitor delivers powerful application and server management capabilities at an affordable price. With automatic application discovery, you'll be monitoring, alerting, and reporting in less than an hour! Learn More »

Storage Profiler

Storage Profiler makes it easy to manage the performance and growth of your multi-vendor storage environment. With end-to-end mapping of your physical and virtual infrastructure, Storage Profiler delivers the comprehensive view into storage health that you need to troubleshoot problems quickly. Learn More »

Hyper9

Hyper9 Virtualization Manager makes it easy to manage all the aspects of your virtual infrastructure by providing the tools to control VM sprawl, eliminate bottlenecks, optimize performance, track configuration changes, manage capacity, and track and showback departmental and business unit usage and costs. Learn More »