What’s New in Web Help Desk

NEW in v12.5!

Dashboard interface redesign

New and improved dashboard user interface and functionality.

New technician interface functionality

Manage ticket approvals from the technician interface. Thank you to those who elevated this Feature Request on THWACK!

View the Feature Request that inspired this change on THWACK!

Recently added in Web Help Desk version 12.4.2

Includes functionality that allows FAQs to be linked to multiple request types. For those who helped vote this feature into existence, we thank you. You can also find this feature included in the latest version of this product.

Additional Improvements

  • New email processing methodology
  • Fixes for customer issues and security vulnerabilities

Upgrading is simple

Visit the SolarWinds Customer Portal, download the latest version of Web Help Desk™, and follow the setup wizard. Learn more by reviewing the upgrade guide.