Help Desk Essentials

2-in-1 combination of IT help desk and remote support software

  • Simplify IT Service Management: The integration of Web Help Desk™ and DameWare® Remote Support enables you to simplify ITSM from ticket request to resolution.
  • Accelerate Support Delivery: Remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting.
  • Improve Customer Satisfaction: Respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.

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Fully functional for 14 days

Image Save time, money, and resources by automating and simplifying help desk and IT support tasks

Help Desk Essentials Features

  • Anywhere, anytime remote assistance

    Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.

  • Built-in remote admin tools

    Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

  • Control change management

    Regulate and manage change requests through automated approval workflows and panel voting options.

  • Employ robust reporting and monitoring

    Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.

  • Fast and secure remote control

    Included within the solution is DameWare™ Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.

  • Maintain your asset inventory

    Simplify IT asset management with built-in asset discovery, inventory management, and reporting.

  • Measure customer satisfaction

    Configure automated feedback surveys for end-users upon completion of service request.

  • Simplify Windows administration

    Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.

What Help Desk Essentials Includes

DameWare Remote Support

Collection of sysadmin tools for remote IT administration

  • Reduce time-to-resolution of support tickets with built-in system tools
  • Use built-in remote control to access and troubleshoot multiple remote machines at the same time
  • Remotely manage Windows machines and Active Directory environments

Learn more

Web Help Desk

Affordable IT help desk to improve agent productivity and customer satisfaction

  • Centralize and automate help desk ticketing for IT technicians and end-users
  • Simplify IT asset management with built-in asset discovery, tracking, and reporting
  • Promote end-user self-service with a built-in knowledge base

Learn more

System Requirements

Hard Drive

20GB

Memory

3GB

CPU

Dual Core, 2GHz

Database

Web Help Desk uses an embedded PostgreSQL® database as its standard database. See additional database options.

Operating System

Visit the Success Center for a list of supported operating systems for Web Help Desk and DameWare Remote Support.

Helpful Resources

Take the next step and try Help Desk Essentials for free

Download Free Trial

Fully functional for 14 days

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Let's talk it over

Call us at 866.530.8100

Email us at Sales@SolarWinds.com

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