Web Help Desk Free Edition

Simplicity and automation to streamline help desk ticketing and incident management

  • Intuitive service request and self-service portal for end-users
  • Automated ticket routing and assignment based on your needs
  • Active Directory® and LDAP authentication

72,471 total downloads

From one single, centralized help desk management Web interface, you can now manage all end-user trouble tickets and track service request lifecycle from ticket creation to resolution.

Simplify ticket management, knowledge, and SLA management, as well as your communication and reporting. Available for Windows, Linux, and Mac. Get a free perpetual license for one technician login with no ads or expiration.

DOWNLOAD FREE TOOL 100% free

Are you drowning in a sea of trouble tickets and trying to track them manually?
Download SolarWinds Web Help Desk Full Edition and get into the lifeboat.

Key Features

NEED MORE THAN ONE SEAT? Web Help Desk

Starts at $695

DOWNLOAD FREE TRIAL

Fully functional for 30 days

Web Help Desk Free Edition

DOWNLOAD FREE TOOL

Licensing
Fully functional unlimited 30-day trial. Priced per technician login afterward.
One technician login forever. No expiration. No obligation.
Ticketing management
Incident and problem management
SLA management
Help Desk performance reporting
AD and LDAP synchronization and account management
Built-in knowledge base
Help Desk task automation
Automated IT asset discovery
Asset-to-Ticket association
Change management and change approval process
Customer survey for Help Desk feedback
Purchase order and parts and billing management
Integration with remote support and remote control software
Integration with network and systems management software

SolarWinds is trusted by 150,000 customers in 170 countries

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