SolarWinds Web Help Desk (WHD) v12.2.0 provides new functionality and improves on previous WHD versions. These release notes explain the new features, performance improvements, and open and fixed issues.
New features and improvements in this release include:
The WHD 12.2.0 evaluation version is fully functional for 30 days. After 30 days, you must purchase and apply a new WHD 12.2.0 license to maintain full 12.2.0 functionality.
If you have existing maintenance left on your previous license, adding new the licensing information to an evaluation version of WHD 12.2.0 (installed over an existing WHD installation) provides a new license that expires at same end date as the previous installation's license. If your previous installation's license has already expired, you need to buy and apply WHD v12.2.0 licensing to access full WHD functionality after the 30-day evaluation period.
Note: Applying the new WHD v12.2.0 license to an existing licensed WHD installation deletes any existing licensing information. As a precaution, back up any existing WHD license information before applying the new WHD v12.2.0 license. Please be aware that SolarWinds does not support WHD downgrades.
Web Help Desk v12.2.0 supports version upgrades from Web Help Desk versions 12.0.0 and 12.1.0.
|Upgrade to WHD 12.2.0 works on Fedora 20, but displays warnings|
|Reporting on Assets||460754, 623155|
|WHD Mobile app does not accept certs signed by CA||549249, 588449, 594397, 597327, 597481, 598110, 601239, 601449, 651592|
|Error generating PDF - custom fields||472251, 511201, 550763, 604182, 621317, 659093, 695770|
|The wrong date format is being pulled for custom field in emails||471589, 525237|
|Export ticket custom field into TSV||602973, 619636, 629574|
|Exception thrown when client sorts history by time||406448, 432382, 479836, 627901, 676596|
|EOF issues inefficient SQL query when saving a client||642481|
|Undefined value in Action Rules > Criteria||484685, 504481, 509246, 533744, 553072, 588904, 593324, 629008, 667111|
|Session deadlocks and thread safety||497693, 538702, 616052|
|Upgrade to WHD 12.2.0 fails on Fedora 20|
|When the Win32_BIOS WMI class is used in Attribute mapping, Asset Discovery synchronizes Assets that contain double Serial Number values||672298, 691737, 693134,|
|RC 2 Issue: After upgrading to 12.2.0 RC and defining a request type, customer experiences NullExceptionError when creating a ticket|
|RC 2 Issue: After upgrading to 12.2.0 RC, customer experiences ClassCastException after editing and saving tickets with a Numeric Custom Field||714401,713046, 712743|
|Spring application fails to start: ClusterNodeServiceImpl init fails||713210|
|Ticket custom fields aren't hidden properly while switching request types|
|FAQ questions and answers cannot be selected or copied||713626|
|Impossible to edit FAQs containing emoticon characters||713723|
|FAQ search is case sensitive|
|FAQ OR/AND works incorrectly|
|FAQ search using two words always returns 0 results|
|FAQs that contain unexpected characters are not returned in search results||717398|
|Editing a note and clicking the link FAQ button in the search window results in duplicate search inputs|
|Pressing <Enter> does not trigger a search in FAQs|
These release notes are for WHD v12.2.0. Release notes for previous WHD versions include the following:
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